Digital Experience Innovator

22 hours ago


Melbourne, Victoria, Australia beBeeUserExperience Full time $120,000 - $150,000
About the Role

The User Experience Lead sits within a key strategic division and is responsible for shaping and managing digital experiences of a mobile app.

This role serves as the voice of the app user, ensuring seamless and engaging experiences. Success will be measured by value delivered to the business and member engagement.

  • Define the app's digital experience roadmap, balancing customer needs, business objectives, and technical feasibility.
  • Lead end-to-end design processes from concept to launch and continuous improvement, creating compelling, intuitive experiences across devices.
  • Use customer insights to drive development of new/improved member experiences and offerings for the app.

Key Responsibilities:

  • Own, deliver and execute end-to-end digital experience design from conception through to launch and ongoing iteration and improvement.
  • Translate research insights into actionable design direction and embed evidence-based decision-making within teams.
  • Ensure optimal approach to the app experience and consistency of cross-channel interactions.
  • Make decisions, clear roadblocks and negotiate trade-offs to ensure maximum impact for Members and the business.
  • Coach and develop a team of talented individuals to improve performance and behaviours.
Required Skills and Qualifications
  • Proven ability to lead and deliver exceptional end-to-end mobile user experiences across iOS and Android platforms.
  • Deep understanding of mobile user behaviour, standards, context, and usage patterns to inform experience strategy and design decisions.
  • Up to date with the latest UX trends, mobile app patterns, and platform-specific usability guidelines, including accessibility best practices.


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