Customer Experience Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeService Full time $35,000 - $55,000
Customer Service Officer Role

Providing exceptional customer service is at the heart of this role. As a Customer Service Officer, you will be responsible for delivering a high-quality experience to our members and guests.

Key responsibilities include:

  • Handling phone calls, emails, and face-to-face interactions with customers in a friendly and professional manner.
  • Assisting with administrative tasks such as maintaining accurate records and ensuring up-to-date information.
  • Supporting programs and services by providing general administrative support.
  • Identifying opportunities to enhance customer satisfaction and make recommendations to improve overall experience.

This role requires strong communication skills, a positive attitude, and the ability to work effectively in a team environment. If you are passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity.

What You Will Bring

  • Ability to provide excellent customer service in a fast-paced environment.
  • Strong communication and interpersonal skills.
  • Basic computer skills and proficiency in MS Office applications.
  • Able to work independently and as part of a team.
  • Responsible Serving of Alcohol certificate (or willingness to obtain).
  • Prior experience in retail or customer-facing roles is desirable.

What We Offer

  • Career development opportunities with on-the-job training and coaching.
  • A dynamic and supportive work environment.
  • The chance to make a real difference in the lives of our members and guests.
  • Competitive salary and benefits package.
  • On-site gym and tennis facilities.
  • Free car parking.
  • Flexible working hours.

How to Apply

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and cover letter, through our online system.

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