Account Manager
3 weeks ago
We are seeking a highly motivated and results-driven Account Manager to join our Sales team at NHP Electrical Engineering Products. As an Account Manager, you will play a critical role in managing and nurturing customer relationships, driving revenue growth, and ensuring customer satisfaction.
Key Responsibilities- Customer Relationship Management: Build and maintain strong relationships with customers through outbound calling, understanding their needs, and ensuring satisfaction.
- Business Development: Identify opportunities to upsell or cross-sell to increase revenue, develop strategic account plans, and map key accounts effectively.
- Product Knowledge: Maintain up-to-date knowledge of the company's products and services to provide accurate information to clients.
- Issue Resolution: Address and resolve client issues in a timely and efficient manner, utilizing appropriate internal resources.
- Reporting and Communication: Provide quotes to customers, regular reporting on account status to the Sales team, and collaborate with the sales team to achieve budget and grow the business.
- Market Intelligence: Keep abreast of market trends and competitor activity to identify opportunities and stay competitive.
- CRM Management: Ensure CRM is updated regularly to reflect activities and current information on projects and customer contact details and opportunity pipeline.
- Dynamic and Adaptive: A dynamic and adaptive person who is passionate about what we do and has an aptitude for technical products.
- Customer Focus: An ability to 'listen to the customer' and translate needs into business solutions.
- Communication Skills: An outstanding communicator who thrives on building strong customer relationships, who is able to build rapport quickly.
- Time Management: Effective time management and organizational skills.
- Personable: Personable with a 'go with the flow' attitude, who genuinely enjoys working with a range of different customers across the phone.
NHP Electrical Engineering Products is a dynamic and supportive work environment that encourages work-life fulfillment. We offer a range of benefits, including:
- Great Place to Work: A culture that encourages work-life fulfillment.
- Ongoing Learning and Development: Ongoing learning and development to meet your professional development needs.
- Employee Assistance Program: Access to an Employee Assistance Program for you and your family.
- Novated Leasing: Options for salary packaging your car.
- Corporate Health Insurance: Discounts on corporate health insurance with Bupa.
- Paid Parental Leave: Paid parental leave.
NHP is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. Our commitment to local industry extends to a strong sense of social responsibility. Through our community engagement strategy, NHP positively contributes to the sustainable development of local communities.
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