Assistant Concession Manager

1 week ago

Brisbane, Queensland, Australia beBeeAmbassador Full time
Job Description

We seek candidates who embody the qualities of a passionate brand ambassador and are committed to delivering exceptional results. As an Assistant Concession Manager, you will play a key role in driving customer satisfaction and visual merchandising execution in-store.


Key Responsibilities:
  • Drive exceptional customer service by providing personalized support and ensuring a seamless shopping experience.
  • Coach your team to exceed customer expectations and deliver outstanding results.
  • Facilitate training on customer service standards and ensure all team members adhere to best practices.
  • Model CRG values and foster a positive work environment that encourages learning, ownership, and shared success.
  • Lead a high-quality induction experience for new starters, empowering them with the knowledge and skills needed to succeed.
  • Maintain a safe and healthy work environment, prioritizing the well-being of team members and customers alike.
  • Use data-driven insights to inform business decisions and drive growth.
  • Coach and provide regular feedback to your team, focusing on product knowledge and customer-centric approaches.

Required Skills and Qualifications:
  • A genuine desire to be part of our organization and alignment with our core values.
  • Strong leadership skills, with the ability to deliver exceptional customer and team experiences.
  • A passion for fashion, with a professional personal presentation.
  • The ability to build and maintain strong customer relationships through exceptional customer service.

Benefits:
  • A competitive remuneration package.
  • Quarterly incentives available.
  • Seasonal product allowances and generous discounts on Country Road products.
  • Excellent career progression opportunities across the organization.

About Us:

We are a global business with over 600 store locations and 6,300 team members, renowned for our iconic brands and commitment to sustainability. Our vision is to drive positive change and make a meaningful impact on our customers' lives.

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