Concession Manager

4 days ago

Brisbane, Queensland, Australia Country Road Group Full time

Reporting to the Area Manager, the Concession Manager is responsible for inspiring, leading and coaching a high performing team to deliver exceptional customer experiences, a profitable concession store and a safe workplace. You will be the point of contact in the store for expert advice on product knowledge, sales techniques, escalated issues and customer service.

The Opportunity:

- Drive an exceptional customer experience within the concession. Be the reason the customer returns to us because you and your team consistently exceed their expectations.
- Utilise tools available to keep yourself up to date with the latest products so you can share that knowledge with your team and your customer.
- Drive sales, profit and productivity by ensuring the achievement of all targets as set by the business
- Through effective coaching, ensure your team understand their role to play in contributing to a successful concession, with a clear focus on customer experience and operational excellence
- Inspire and empower your team through collaborative leadership, training and development
- Build and maintain your concession roster, ensuring the roster balances the needs of the customer and team
- Work collaboratively with other concession, floor managers and cluster managers
- Embody the Country Road Group key cultural values of;
Customer Obsessed, Collaborative, Inspirational, Responsible, Dedicated To Quality

Key Attributes:

- A passion for the retail industry, exceptional service and a strong sense of personal style and presentation
- Embodying the Country Road Group can-do attitude and demonstrating CRG's passion for our brands and customer obsessed culture.
- Proven experience in managing a fast-paced retail, hospitality or similar business
- Ability to manage budgets, interpret financial reports and generate efficient rosters
- Experience managing the performance, productivity, training and development of a team
- Operational excellence, experience with stock control and visual merchandising
- Ability to build strong relationships with stakeholders across the business

Why work for us?
- A competitive remuneration package, including incentives
- Seasonal product allowances and 40% discount for you and your immediate family on all Country Road, Trenery, Politix, Witchery and Mimco products. Further offers and discounts available at David Jones
- Excellent career progression involving regular training and on the job development
- A genuine, open and high performing culture
- Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships

About Us

We are your daily style inspiration. We make dressing for the everyday dynamic and unapologetically bold. We believe fashion is not only what you wear, but how you wear it. We care about the details - quality, responsibility and innovation by design. We are the leaders of 24/7 style. We are Witchery.

Witchery is part of the Country Road Group, an Australian based retailer with a market leading position. Be it modern Australian designs, urban sophistication or accessories with a quirk, each brand has its own inspiring story to tell

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