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Fitness Club Senior Manager
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We are seeking a highly skilled and experienced operations manager to join our team. As the leader of our club, you will be responsible for driving a culture of excellence and high performance.
Main Responsibilities:
- Manage the overall financials and operational aspects of the club, including member retention strategies.
- Oversee the day-to-day operations of the club, ensuring facilities are well maintained.
- Recruit, onboard, train, and retain staff members.
- Provide training, mentoring, and support for department heads and run weekly team meetings.
- Manage staff rostering, approve leave, and manage payroll.
- Use internal software systems to ensure procedures are followed.
- Plan and execute club events such as open days and challenges.
- Conduct statistical reporting and analysis.
Requirements:
- Experience in a similar role managing a large club with over 20 staff and 2,000+ members.
- Proven track record in a KPI-driven environment with a focus on achieving targets.
- Able to build rapport with diverse individuals and help them succeed.
- Growth mindset and passion for fitness and sales.
- Problem-solving skills and resilience.
- Excellent communication skills.
- Customer-focused with a drive for exceptional outcomes.
- Ability to be a role model and embody health values and behaviors.
- Proactive, reliable, and professional attitude with a strong work ethic.
- Motivated, adaptable, and a team player capable of multitasking and taking initiative.
- Computer literacy and willingness to learn new systems.
- Ability to communicate policies and procedures effectively.
- Current First Aid & CPR Certificates (or willingness to obtain).
- Australian working rights.
