Club General Manager

At Fitness Cartel Health Clubs, we're more than a gym – we're an exciting and fast-growing brand with plans to expand to 60+ clubs by 2030.
Our state-of-the-art facilities include everything from Cycle Studios and Reformer Pilates to cafés, crèche, and saunas, creating a feel-good environment that motivates, challenges, and inspires.
The Role: Club General Managers (CGM's) are primarily responsible for the Club's overall performance & operations.
This role will be integral in driving a culture of excellence, community, high performance environment, working alongside our Executive Team, Regional Performance Managers and Directors.
Key Responsibilities: Management of the Clubs overall budgets and financials, including Member Movement/Growth, EBIDTA, & Retention strategies.
Overseeing a Big-box style gym with 3000+ members, including a Crèche, Retail & Apparel store, and Café.
Manage the day-to-day operations of the Club, ensuring our high-quality facilities are consistently & well maintained.
Recruitment, onboarding, training, and retention of staff members.
Delivering training, mentoring and support for the Club Department Heads, running weekly meetings to engage & motivate your teams.
Oversee staff rostering to ensure adequate staff coverage in all departments during club operating hours, approving leave & fortnightly payroll.
Using internal software systems including Clubware, Debit Success & Gym Sales to determine internal communications and procedures are being met and followed.
Effectively plan, manage and execute club events, such as Open Days & 8-week Challenges.
Statistical Reporting & analysis.
What you'll need to succeed: Experience in a similar role - must be a Big Box Gym with more than 20 Staff and more than a 2,000 Member Club.
Experience in a KPI driven environment with a natural drive to achieve targets and team goals.
Ability to build rapport with people from varied walks of life, and a desire to help people succeed in their goals.
Growth mindset, with a genuine passion for fitness & sales.
The ability to solve problems and overcome obstacles.
Outstanding communication abilities - able to list, understand, empathise and influence others.
Customer-focused with a desire to achieve exceptional outcomes.
Ability to be a role model and live by health values and behaviours while being passionate about the gym brand you work for.
A "can do" attitude with a thirst for learning & ambition for growth.
Be reliable, proactive, punctual, professional & well-presented.
Have a strong work ethic.
Be highly motivated & an adaptable team player with the ability to multitask and show initiative.
Computer literacy & ability to learn new systems.
Communicate & uphold, policies & procedures of the business to customers and staff.
Current First Aid & CPR Certificates (if not holding, would be willing to acquire).
Have Australian working rights.
What we'll offer you in return: A Thriving Culture: Be part of the fitness industry's most exciting and rapidly expanding brand.
Career Growth: Opportunities for training, development, and advancement through our Future Leaders program.
FREE gym membership to all Fitness Cartel locations.
Access to Merse Wellness Spas at discounted rates.
Birthday Leave - have your birthday off, and get paid for it Work in state-of-the-art fitness clubs offering 24/7 access, cycle studios, reformer Pilates, saunas, cafés, and more.
How to Apply: Click 'APPLY' to submit your resume and a cover letter explaining why you want to work with Fitness Cartel and what you can bring to our team.
Applications will be reviewed as received, so don't wait—apply today Note: Only candidates meeting our selection criteria will be contacted.
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