Personalized High Net Worth Account Manager

5 days ago


Melbourne, Victoria, Australia beBeeAccount Full time $90,000 - $120,000

At CoinJar, we're seeking a highly skilled Account Manager to provide exceptional support to our most valuable users.

Job Description

This is an exciting opportunity to build long-term relationships with high-net-worth and institutional clients.

The ideal candidate will have excellent interpersonal skills, a strong understanding of cryptocurrency and financial products, and the ability to tailor their service and support to meet the unique needs of each client.

Key responsibilities include:

  • Building and nurturing relationships with VIP, HNW, and institutional clients, delivering proactive and responsive account management.
  • Acting as the primary point of contact for a portfolio of high-value clients, providing personalised support and expertise.
  • Partnering with internal teams to coordinate initiatives, feature rollouts, and support resolution.
  • Implementing engagement strategies, including tailored outreach, exclusive offers, and invitations to events.
  • Staying informed on competitor offerings and industry trends to inform product enhancements.
  • Leading proactive onboarding efforts for new clients, ensuring a seamless experience.
  • Managing inbound enquiries from sales, marketing, and institutional channels, ensuring prompt and accurate routing to relevant stakeholders.
  • Facilitating trade execution and hedging for clients as required.
  • Ensuring timely handling of client issues and requests, serving as their advocate within the business.

Required Skills and Qualifications:

  • Proven ability to build and maintain trusted relationships with high-net-worth or high-volume clients.
  • Strong understanding of financial products, trading platforms, and crypto.
  • Exceptional interpersonal skills and emotional intelligence, with a calm and solution-oriented approach to demanding client interactions.
  • 3+ years of experience in account management, client services, or relationship management, preferably in financial services, crypto, or high-value customer segments.
  • In-depth knowledge of institutional client structures, expertise in Self-Managed Super Funds (SMSFs) is a bonus.
  • Experience working with multiple departments and teams to deliver outcomes for clients.
  • Fluent in English, with clear and professional communication.


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