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At CoinJar, we are expanding our team to include a highly skilled VIP Client Specialist. This is an exceptional opportunity for a results-driven professional with excellent relationship-building skills to join our dynamic organization and make a lasting impact on our valued clients.
The ideal candidate will be responsible for delivering tailored support to VIP users, ensuring top-tier service, driving loyalty, and optimizing their experience. Key responsibilities include:
- Establishing long-term relationships with high-net-worth individuals and institutional clients through personalized service and proactive support.
- Serving as the primary point of contact for a portfolio of high-value clients, providing responsive and effective account management.
- Collaborating with internal teams to coordinate initiatives, feature rollouts, and support resolution that meet the unique needs of VIP clients.
To succeed in this role, you will need:
- A proven track record of building and maintaining trusted relationships with high-net-worth or high-volume clients.
- A strong understanding of financial products, trading platforms, and cryptocurrency.
- Exceptional interpersonal skills and emotional intelligence, with a calm and solution-oriented approach to demanding client interactions.
We offer a range of benefits to support your success:
- Flexible working arrangements.
- Fee-free trading on our platform.
- An Employee Incentive Program that shares business performance with staff.
If you are a motivated and detail-focused individual with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.
