Airport Operations Director
2 weeks ago
The successful candidate will be responsible for leading a team of employees to ensure the delivery of key safety, operational and service metrics.
Key Responsibilities
- Manages and integrates all areas of flight operations including customer services, ramp and baggage, operations, catering, security and premium services.
- Directs and monitors procedures to ensure safe and efficient aircraft turnaround activities.
- Assigns responsibility for specified work or functional activities and disseminates policy to supervisors.
- Resolves service and operational issues escalated by the supervisor and team lead work groups.
- Compiles reports on operational irregularities and develops corrective action plans.
- Manage critical situations including response to escalations and emergencies.
- Builds effective working relationships with internal and external stakeholder groups.
- Ensures company standards of safety and quality are always maintained fostering continuous improvement to elevate performance and service delivery outcomes.
- Takes overall responsibility for meeting strategic goals in operational performance and cost control.
- Negotiates on behalf of American Airlines with contractors suppliers and airport authorities.
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