Logistics Coordinator

This role oversees external logistics service provider activities and performance across Australia and New Zealand, executing the logistics plan throughout the network and providing technical support.

The ideal candidate will possess strong analytical skills, ability to prioritize tasks, and excellent communication skills.

• Prioritize and execute logistics operations to meet business needs using key methodologies and technologies.
• Lead and coordinate routine operational and performance reviews with key logistics providers.
• Support DS&S goals across all transport and storage modes; investigate incidents and product damage, escalate appropriately, and prepare draft reports.
• Coordinate export activities from Australia with freight forwarders, customs brokers, and warehouse teams.
• Contribute logistics expertise to improve processes and procedures.
• Participate in business or functional initiatives that interface with logistics operations.
• Handle routine and ad-hoc logistics issues (e.g., damages, part cartons, repackaging).
• Monitor EDI and collaborate with global teams for resolution.
• Track On-Time Delivery metrics and liaise with logistics suppliers for follow-up actions.
• Maintain SAP system data related to transport routes and freight accruals.
• Record, maintain, and measure logistics KPIs as required.
• Monitor and maintain inventory levels in line with LSP warehouse capacity.
• Collaborate with warehouse operations to ensure efficient storage, handling, and distribution of goods.
• Ensure accurate inventory records at LSP warehouses.
• Implement strategies to minimize inventory carrying and obsolescence costs.
• Coordinate with planning teams for timely restocking.
• Perform Goods Receipt and Goods Issue transactions within specified timeframes.
• Conduct weekly inventory accuracy checks and manage related metrics.
• Lead annual stock takes and reconciliation activities.
• Manage batch control, customer returns, and discrepancy investigations.
• Ensure sufficient transport capacity with LSP companies; oversee order processing and fulfillment operations; guarantee timely and accurate shipment of customer orders; resolve order-related issues and discrepancies; optimize freight costs while maintaining service levels.
• Build and maintain strong relationships with suppliers and carriers; support procurement logistics in contract negotiations and service terms; evaluate supplier and carrier performance; conduct supplier performance reviews and KPI meetings.
• Facilitate product shipments and coordinate deliveries to customers; plan and optimize transportation routes; schedule shipments; monitor shipment status and address delays; communicate with stakeholders regarding logistics status.
• Participates in logistics work process improvement sessions; identify opportunities to minimize cost-to-serve and lead initiatives; support continuous improvement culture across the supply chain team.
• Manage functional e-mailbox; ensure up-to-date operational procedures; ensure Safety Data Sheet (SDS) distribution to warehouses; oversight for invoices and coordinating payment arrangements; prepare regular reports on logistics performance; identify and escalate unplanned events or customer complaints in systems (S4/Salesforce).

• Bachelor's degree in Supply Chain, Business, or technical field.

• Minimum 3–5 years of experience in logistics, supply chain, or inventory management.
• Proven track record in coordinating logistics operations and managing third-party logistics providers.

• Proficiency in SAP or other ERP systems.
• Strong understanding of EDI processes and inventory control systems.
• Advanced Excel skills and familiarity with data analysis tools.

• Ability to analyze logistics data and identify trends or issues.
• Skilled in resolving discrepancies and optimizing logistics processes.
• Excellent verbal and written communication skills.
• Ability to work cross-functionally with internal teams and external partners.
• Strong attention to detail and ability to manage multiple priorities.