Night Guest Service Ambassador

1 week ago

Sydney, New South Wales, Australia beBeeCustomer Full time $30,000 - $40,000
Job Title: Night Guest Service Ambassador

The role involves serving as the first point of contact for guests upon arrival, ensuring a seamless and efficient check-in process while addressing any immediate inquiries or needs.

This position requires delivering exceptional customer service to guests throughout their stay, from assisting with reservations and updates to resolving issues and making recommendations to enhance their experience.

Key Responsibilities Include:

  • Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

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