Guest Services Manager

2 weeks ago

Gold Coast, Queensland, Australia beBeeHospitality Full time $60,000 - $80,000
Job Description

We are seeking a skilled Guest Services Manager to lead our front office team and provide exceptional customer service. The successful candidate will be responsible for ensuring seamless room allocations, handling guest inquiries and special requests, and coordinating with housekeeping and maintenance services.

This is an exciting opportunity for a motivated and organized individual to join our dynamic team and contribute to delivering excellent guest experiences.

Key Responsibilities
  • Lead and mentor the front office team to provide outstanding customer service.
  • Handle guest inquiries, and special requests with efficiency and professionalism.
  • Coordinate guest arrivals and departures, ensuring seamless room allocations.
  • Collaborate with housekeeping & maintenance services to ensure requests are actioned efficiently.
Requirements
  • Previous front office experience with a proven track record of delivering exceptional customer service.
  • Strong work ethics, flexibility, and a supportive attitude towards team members.
  • Self-motivation and ability to thrive in a fast-paced environment.
  • Adaptability and initiative to quickly adjust to changing processes and demands.
  • Excellent computer skills, including proficiency in Microsoft Office, especially Excel.
Benefits
  • Fun and rewarding work environment
  • Fantastic career and training opportunities
  • Enjoy a personalized reward and recognition program
About Us

Hospitality is at the heart of everything we do. We strive to deliver excellence and create memorable experiences for our guests. Join our global team and build a career where memories start with you.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Industries
  • Hospitality

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