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Restaurant Operations Manager

2 months ago

Mackay Regional, Australia Hungry Jack's® Pty Ltd Full time
About the Role

This is a permanent full-time position that requires the holder to maintain a Food Safety Supervisor Certificate and/or Serv Safe Certification.

Key Responsibilities
  • Provide Safety Leadership and manage day-to-day operations with a focus on safe work practices that are compliant with local legislation and Hungry Jack's standards.
  • Ensure safety and security procedures are enforced.
  • Create a Guest Obsessed Culture by interviewing, hiring, training, and supervising your team to deliver exceptional guest service on every occasion.
  • Evaluate employee performance, promotions, disciplinary discussions, and resolve employee grievances appropriate to your role.
  • Ensure that guests receive prompt service and quality food.
  • Execute the National Marketing Plan on your shifts to ensure our guests receive a consistent experience on every visit.
  • Respond to guest inquiries and feedback about goods and services and provide appropriate corrective actions or escalation to ensure guest satisfaction with the response.
  • Own (on your shifts) National incentive programs to improve the guest experience.
  • Building the Brand (Business Planning)
    • Utilise your Business Priority Plan to continually improve your Restaurant performance.
    • Review business results regularly and communicate to your team, with clear action plans implemented to achieve improvement.
    • Participate in community engagement initiatives in your local area, to improve visibility and build brand loyalty.
  • Leading a High Performing Team
    • Create a culture that emphasises growth, trust, and accountability.
    • Build your Restaurant Team, to ensure effective shift coverage with productive and proficient employees.
    • Develop and maintain a succession plan that engages and retains your internal talent pipeline.
    • Partner with your Training Coach to execute the Restaurants Training Plan.
  • Managing the Business (Profit and Controllables)
    • Accurately project sales, to ensure rostering and ordering support our guest obsession.
    • Plan and prepare work schedules and assign employees to specific duties.
    • Manage controllables (own portfolio) to achieve profit goals.
    • Conduct regular stock take of inventory, maintain stock records, ensure alignment within budget.
    • Order inventory as per requirements for sales projections.