Senior Operations Manager

5 days ago


Adelaide, South Australia Adelaide Convention Centre Full time
Adelaide Convention Centre: Senior Operations Manager

We are seeking a highly skilled Senior Operations Manager to lead our Conferences and Events team at the Adelaide Convention Centre.

About the Role:

  • Lead the planning and execution of Event Floor Services Department operations, staff management, and supervision in line with established procedures.
  • Liaise with clients to ensure their specific requirements are met, aiming for event success.
  • Develop staff through coaching and mentoring.

Key Responsibilities:

  • Supervise and coordinate all aspects of Events within AVM 5-star service standards.
  • Maintain outstanding guest relations and open communications with relevant departments.
  • Liaise with clients to ensure their specific requirements are met.
  • Oversee Senior Event floor staff scheduling.
  • Administrate and coordinate all operations of Event Floor Services.

About You:

  • Demonstrated experience running in-house and outdoor events associated with large corporate events, conferences, and banquet catering.
  • Exceptional food and beverage service and bar operation skills, with the ability to lead, coach, and motivate others.
  • Excellent communication, time management, and problem-solving abilities.
  • A sound knowledge of the local, national, and international events industry, SA infrastructure, and tourist attractions.
  • Expert knowledge of the Hospitality business, including customer relations, 5-star service, liquor licensing regulations, quality systems, and operational requirements.
  • The interpersonal skills and commanding physical presence to be the 'face / maitre d' of the venue.
  • Well-developed problem-solving and decision-making abilities.
  • Unwavering attention to detail.
  • Advanced interaction abilities, dealing professionally with clients, VIPs, and AVM staff at all levels.

Culture & Benefits:

  • Competitive salary ($85,000 - $100,000 per annum)
  • Mixture of day and night shifts
  • No split shifts
  • Laundered uniforms at no cost to you
  • Discounted city car parking
  • State government superannuation

About Us:

The Adelaide Venue Management Corporation operates three iconic and commercially successful event venues in Adelaide - the Adelaide Convention Centre (ACC), Adelaide Entertainment Centre (AEC), and Coopers Stadium.



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