Senior Operations Manager
5 days ago
We are seeking a highly skilled Senior Operations Manager to lead our Conferences and Events team at the Adelaide Convention Centre.
About the Role:
- Lead the planning and execution of Event Floor Services Department operations, staff management, and supervision in line with established procedures.
- Liaise with clients to ensure their specific requirements are met, aiming for event success.
- Develop staff through coaching and mentoring.
Key Responsibilities:
- Supervise and coordinate all aspects of Events within AVM 5-star service standards.
- Maintain outstanding guest relations and open communications with relevant departments.
- Liaise with clients to ensure their specific requirements are met.
- Oversee Senior Event floor staff scheduling.
- Administrate and coordinate all operations of Event Floor Services.
About You:
- Demonstrated experience running in-house and outdoor events associated with large corporate events, conferences, and banquet catering.
- Exceptional food and beverage service and bar operation skills, with the ability to lead, coach, and motivate others.
- Excellent communication, time management, and problem-solving abilities.
- A sound knowledge of the local, national, and international events industry, SA infrastructure, and tourist attractions.
- Expert knowledge of the Hospitality business, including customer relations, 5-star service, liquor licensing regulations, quality systems, and operational requirements.
- The interpersonal skills and commanding physical presence to be the 'face / maitre d' of the venue.
- Well-developed problem-solving and decision-making abilities.
- Unwavering attention to detail.
- Advanced interaction abilities, dealing professionally with clients, VIPs, and AVM staff at all levels.
Culture & Benefits:
- Competitive salary ($85,000 - $100,000 per annum)
- Mixture of day and night shifts
- No split shifts
- Laundered uniforms at no cost to you
- Discounted city car parking
- State government superannuation
About Us:
The Adelaide Venue Management Corporation operates three iconic and commercially successful event venues in Adelaide - the Adelaide Convention Centre (ACC), Adelaide Entertainment Centre (AEC), and Coopers Stadium.
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