Senior Operations Manager
15 hours ago
Talent International is seeking a highly skilled Senior Service Desk/Operations Officer to join our 24/7 operations team. This is a full-time, permanent role that requires strong leadership and communication skills.
Key Responsibilities:
- Manage system events, incidents, service requests, and customer inquiries in a timely and professional manner.
- Liaise with cross-functional teams to ensure seamless delivery of services.
- Mentor, train, and lead small teams to achieve high-performance standards.
- Develop and implement process improvements to enhance operational efficiency.
Requirements:
- ITIL Foundations certification or equivalent experience.
- Minimum 5 years' experience working in a Service Desk or 24/7 operations center.
- Prior experience working in a large enterprise environment.
- Strong focus on client service, with excellent operational, verbal, and written communication skills.
- Ability to work effectively in a fast-paced, dynamic environment.
Benefits:
- Competitive salary: $70,000 - $90,000 per annum.
- Ongoing training and development opportunities.
- A collaborative and supportive work environment.
About Us:
Talent International is a leading recruitment agency specializing in IT and technology roles. We are passionate about connecting talented professionals with exciting career opportunities.
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