Senior Operations Manager

15 hours ago


Adelaide, South Australia Talent International Full time
Senior Service Desk/Operations Officer Role

Talent International is seeking a highly skilled Senior Service Desk/Operations Officer to join our 24/7 operations team. This is a full-time, permanent role that requires strong leadership and communication skills.

Key Responsibilities:

  • Manage system events, incidents, service requests, and customer inquiries in a timely and professional manner.
  • Liaise with cross-functional teams to ensure seamless delivery of services.
  • Mentor, train, and lead small teams to achieve high-performance standards.
  • Develop and implement process improvements to enhance operational efficiency.

Requirements:

  • ITIL Foundations certification or equivalent experience.
  • Minimum 5 years' experience working in a Service Desk or 24/7 operations center.
  • Prior experience working in a large enterprise environment.
  • Strong focus on client service, with excellent operational, verbal, and written communication skills.
  • Ability to work effectively in a fast-paced, dynamic environment.

Benefits:

  • Competitive salary: $70,000 - $90,000 per annum.
  • Ongoing training and development opportunities.
  • A collaborative and supportive work environment.

About Us:

Talent International is a leading recruitment agency specializing in IT and technology roles. We are passionate about connecting talented professionals with exciting career opportunities.



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