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Senior Team Manager
2 months ago
We are seeking a skilled Team Leader to join our Workers Compensation team in Canberra.
As a key member of our leadership team, you will be responsible for leading your team, managing quality, workflow, and driving a positive culture across this challenging portfolio.
Your responsibilities will include coaching, guiding, and managing the performance of all team members, facilitating continuous improvement and individual development.
You will also lead, empower, and motivate team members to achieve performance and KRA targets to facilitate continuous improvement in RTW and customer outcomes.
Additionally, you will facilitate, lead, and encourage training and development in accordance with EML philosophy.
You will monitor, evaluate, and review staff workloads, and conduct both formal and informal performance appraisals for all team members.
You will effectively manage team resources and priorities, clarifying and managing key stakeholder expectations and allocating appropriate resources to ensure the delivery of effective outcomes.
You will implement business strategies that drive outcomes and facilitate achievement of set goals and targets.
You will develop teamwork within your department and across the organisation.
You will resolve disputes, complaints, and escalations effectively.
ABOUT YOU
You will have experience in leading, mentoring, and coaching individual and/or a team to achieve desired results.
You will have demonstrated experience in building effective and professional client relationships.
You will have exceptional time management, communication, and interpersonal skills.
You will have demonstrated ability to think strategically about complex issues and develop and implement strategies that lead to successful resolution.
You will have experience in managing claims under the Safety Rehabilitation and Compensation Act 1988.
You will have a qualification aligned to Business, Commerce, Personal Injury Management or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology or Exercise Sciences).
WHAT WE OFFER
We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion.
We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity, and honesty.
We provide career opportunities and great employee benefits, including a vibrant, collaborative innovative team culture, a corporate wellbeing program with discounted health insurance and gym membership, access to discounts at over 350 retailers through our Rewards Hub program, entitlement to annual company incentive scheme, comprehensive learning and development support, companywide events to celebrate success, quarterly Reward and Recognition Awards, and up to 16 weeks paid parental leave, plus super.
We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits.
