Senior Team Manager

1 week ago

Canberra, ACT, Australia EML (Employers Mutual Limited) Full time

The Role

We are seeking a highly skilled and experienced Team Leader to join our Workers Compensation team at EML. The successful candidate will be responsible for leading their team, managing quality, workflow, and driving a positive culture across this challenging portfolio.


About the Role


  • Coach, guide, and manage the performance of all team members, facilitating continuous improvement and individual development
  • Lead, empower, and motivate team members to achieve performance and KRA targets to facilitate continuous improvement in RTW and customer outcomes
  • Facilitate, lead, and encourage training and development in accordance with EML philosophy
  • Monitor, evaluate, and review staff workloads, and conduct both formal and informal performance appraisals for all team members
  • Effectively manage team resources and priorities
  • Clarify and manage key stakeholder expectations and allocate appropriate resources to ensure the delivery of effective outcomes
  • Implement business strategies that drive outcomes and facilitate achievement of set goals and targets
  • Develop teamwork within own department and across the organisation
  • Resolve disputes, complaints, and escalations effectively

About You


  • Experience in leading, mentoring, and coaching individual and/or a team to achieve desired results
  • Demonstrated experience in building effective and professional client relationships
  • Exceptional time management, communication, and interpersonal skills
  • Demonstrated ability to think strategically about complex issues and develop and implement strategies that lead to successful resolution
  • Have demonstrated experience and a passion for building and maintaining effective and successful business relationships with clients, including addressing and resolving any issues/concerns as they arise
  • Excellent knowledge of injury management, premium calculation, and cost of claims
  • Experience in managing claims under the Safety Rehabilitation and Compensation Act 1988 desirable
  • Qualification aligned to Business, Commerce, Personal Injury Management, or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology, or Exercise Sciences) advantageous

What We Offer

EML is an equal opportunity employer, committed to maintaining a workplace where everyone feels valued and respected. We offer a range of benefits, including a corporate wellbeing program, access to discounts at over 350 retailers, entitlement to annual company incentive scheme, comprehensive learning and development support, and more.

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