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Digital Transformation Consultant

2 months ago


Canberra, ACT, Australia KINSHIP digital Full time
About the Role

We are seeking a highly skilled Digital Transformation Consultant to join our team at KINSHIP digital. As a key member of our public sector-specialised digital services provider, you will play a crucial role in empowering citizen-centric organisations to unlock the power of data and future-proof next-gen citizen services.

Key Responsibilities
  • Client Growth: Identify growth opportunities within assigned customers and build a pipeline accordingly.
  • Market & Product Knowledge: Continuously acquire and update knowledge of the company's and competitors' ICT goods and services, as well as current market conditions, to effectively position our offerings.
  • Client Engagement & Needs Assessment: Visit regular and prospective clients to establish rapport, assess their needs, and explain how our technology and data services can meet their specific requirements.
  • Promoting ICT Solutions: Actively promote our services to both existing and prospective clients, showcasing the value and benefits of our offerings.
  • Pricing: Prepare and present quotations for clients based upon sales opportunities identified.
  • Client Delivery: Work with the wider delivery team to deliver ongoing services, ensuring a seamless client experience.
  • Client Satisfaction & Issue Resolution: Follow up with clients to ensure satisfaction with the ICT goods and services provided, arranging modifications and resolving any issues that may arise.
  • Client Relationship Management: Serve as a trusted advisor, providing ongoing support, guidance, and insights to drive client success and foster growth within existing accounts.
  • Workshops & Training: Lead client-facing meetings, presentations, and workshops to discuss project progress, gather feedback, and align on next steps.
  • Data Management & Insight Delivery: Develop and manage dashboards, ensuring clients have clear visibility into data insights that drive decision-making. Utilise Boolean logic and other programming languages to refine data queries and ensure accurate data retrieval.
Requirements
  • An undergraduate degree in technology.
  • A master's in business, ICT or technology or a relevant field.
  • 1-2 years of relevant experience in a client-facing role.
  • Experience in strategic consulting and embedding data and technology within customer organisations.
  • Ability to engage with executives and articulate the value proposition.
  • Strong verbal and written communication skills aiding in clear articulation and persuasive presentation delivery.