Case Management Administrative Specialist
2 weeks ago
The Integrated Service Support Officer plays a vital role in providing administrative assistance to the Case Management Coordinators, ensuring seamless delivery of case management services within Ravenhall's communities.
This position involves performing a variety of administrative and clerical tasks to support case management activity, including coordination and scheduling of CMRCs, minute taking, data entry, file management and other tasks as required.
As an integral member of the operations Case Management team, you will work collaboratively with all staff and provide administrative support as needed.
Key Responsibilities:
- Provide administrative support to the Case Management Coordinators, including minute taking, room bookings, scheduling and other needs as required.
- Conduct regular file audits of Individual Management Files (IMFs).
- Assist with scheduling, preparation, miniting and documentation of Case Management Review Committee Meetings (including Induction, Review, Pre-Release, Parole and other CMRCs as required).
- Provide administrative assistance to support case management delivery, including printing resources and materials.
- Assist with electronic and hard copy filing of documentation.
- Assist with the collation and dissemination of case management and other information to the community staff as required.
- Assist with implementation of auditing and other quality assurance processes in relation to Service Delivery Outcomes, and other activities as required.
- Prepare reports and other documentation as required.
To be successful in this role, you will need:
- Previous experience in administrative roles and/or office management and support.
- Demonstrated high-level organisational and time management skills, verbal and written communication, including ability to effectively minute meetings and prepare reports.
- Clear professional boundaries with commitment to maintaining confidentiality of prisoner information.
- Ability to work and provide administrative support within a multidisciplinary environment.
- Demonstrated attention to detail and self-discipline leading to accurate data entry into information management systems.
Joining our team means being part of a dynamic and collaborative environment where you can make a real difference in the lives of prisoners, their families and the community. We offer a range of benefits, including but not limited to:
- Role diversity and internal career progression opportunities.
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