Chief Client Engagement Officer

4 days ago

Sydney, New South Wales, Australia beBeeLeadership Full time

Business Leadership Opportunity

This is an exciting leadership role that involves setting the tone for overall client engagement and service delivery. The successful candidate will be responsible for establishing best practices to serve our clients across multiple service offerings and empowering their operations team to deliver superior service.

About the Role

  1. We are seeking a highly skilled and experienced leader to manage a single client account or a portfolio of accounts.
  2. The ideal candidate will have a proven track record of driving quality service delivery, implementing strategies to improve and standardize client operations, and executing modifications to organizational design and teams to optimize operational activity and improve client experience.
  3. Key responsibilities include managing the senior client relationship, creating and executing client account plans, monitoring and controlling costs effectively, identifying opportunities to grow and develop the account, and providing leadership for an individual or team.
  4. Other key aspects of this role include ensuring delivery against operational and financial business targets, managing the Account P&L and budgets to ensure profitability, assuring adherence to account plans operations team, and maintaining continuous lines of communication with client services.

Requirements

  • A Bachelor's degree or equivalent experience is required.
  • At least 8 years' experience and a proven track record of being a recognized leader and manager of people in a national or global customer service intensive environment.
  • Minimum 8 years business disciplines.
  • Minimum 3 years managing key Account teams globally/locally.
  • Minimum 2 years responsibility for profit and loss in a large organization.
  • Demonstrated record in developing strategic solutions that have permanently resolved poor contract performance or difficult situations.
  • Established accomplishments in successfully growing volume, profitability, and client satisfaction.
  • Excellent client service skills with a service-minded approach towards the client.
  • Proven experience in the development, implementation, and management of complex multi-service solutions for clients.
  • At least two years' business development experience.
  • Minimum of seven years of successful financial management; understanding of how day-to-day and strategic decisions impact P&L.

What We Offer

  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.
  • Competitive salary and benefits package.

Working Conditions

Office environment.

Leadership Skills

Providing direction and guidance to team members, promoting a culture of high performance and continuous improvement, and encouraging open communication among team members.

Client Relationships

Developing and maintaining strong relationships with senior-level clients, understanding their needs and expectations, and delivering exceptional client service.

Operational Excellence

Ensuring operational efficiency, effectiveness, and quality, and continuously improving processes and procedures to meet client needs.

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