Customer Service Officer

3 days ago


Traralgon, Victoria, Australia Programmed Full time

We are currently seeking a Customer Service Officer for a temporary contract with full-time hours.

This role is responsible for providing high-quality customer service in relation to routine rebate information.

Main Responsibilities:

  • Assess customer enquiries for rebates and make decisions based on established policies and procedures.
  • Liaise with various stakeholders to ensure timely delivery of rebate-related information.
  • Undertake a range of administrative functions supporting customer enquiries.
  • Keep accurate and complete records of work activities in accordance with legislative and information security requirements.

Required Qualifications and Experience:

  • Previous experience in customer service, providing advice and support to customers on products or services.
  • Experience in a call centre or help desk support role.
  • Demonstrated experience in objection handling.
  • Experience using Salesforce would be highly regarded.


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