Customer Service Officer
3 days ago
We are currently seeking a Customer Service Officer for a temporary contract with full-time hours.
This role is responsible for providing high-quality customer service in relation to routine rebate information.
Main Responsibilities:
- Assess customer enquiries for rebates and make decisions based on established policies and procedures.
- Liaise with various stakeholders to ensure timely delivery of rebate-related information.
- Undertake a range of administrative functions supporting customer enquiries.
- Keep accurate and complete records of work activities in accordance with legislative and information security requirements.
Required Qualifications and Experience:
- Previous experience in customer service, providing advice and support to customers on products or services.
- Experience in a call centre or help desk support role.
- Demonstrated experience in objection handling.
- Experience using Salesforce would be highly regarded.
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