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Customer Service Representative
2 months ago
This is an exciting opportunity to join Workskil Australia Ltd as a Customer Service Officer. As the first point of contact for our customers, you will be responsible for providing exceptional service and support to ensure a positive experience.
Key Responsibilities- Provide administrative support to the team, including answering phone calls, responding to emails, and managing correspondence.
- Use your excellent communication skills to resolve customer inquiries and concerns in a timely and professional manner.
- Work collaboratively with the team to achieve business objectives and provide operational support as needed.
- Use your technical skills to maintain accurate records and databases, and provide reports as required.
- Develop and maintain strong relationships with customers, colleagues, and stakeholders to ensure a positive and productive work environment.
- Intermediate to high level administrative skills, including proficiency in Microsoft Office Suite.
- Excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.
- Experience in a busy reception or front of house role, dealing with a wide range of customers and situations.
- Ability to maintain a calm and professional approach in challenging situations.
- Ability to work with culturally or linguistically diverse people, ex-offenders, youth, and disadvantaged groups.
Workskil Australia Ltd is a national not-for-profit and charitable organisation, dedicated to supporting Australians to achieve economic and social self-reliance. We provide a range of employment, work experience, disability, youth, Indigenous, and community services across Australia.
We promote a positive team culture where high performance can thrive. We value excellent customer service, integrity, and honesty in our employees. We look for employees who have a genuine passion for working with those in need, are results-focused, and can contribute to a strong team.
What We Offer- A competitive salary package, including salary packaging options.
- A dynamic and supportive work environment, with opportunities for professional development and growth.
- A chance to make a real difference in the lives of our customers and the community.
We are an inclusive, equal opportunity employer, and we welcome applications from Aboriginal and Torres Strait Islander people, applicants from culturally and linguistically diverse backgrounds, and applicants who have a disability.
