Customer Service Representative

5 days ago

Perth, Western Australia beBeeCustomerService Full time $48,000 - $64,000

Customer Service Representative

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Help people live longer, healthier, happier lives as a Customer Service Representative in our Visa Medical Assessment Centre. You will be the first point of contact for customers and provide information and instructions to guide them through the medical assessment process.

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We are seeking a candidate who has previous administration and customer-facing experience. You should have a professional, service-oriented, and helpful approach with excellent attention to detail. Strong communication skills are essential, along with the ability to work effectively within a structured environment driven by procedure and process.

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">Key Responsibilities:">
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  • Conduct identity and security checks and escalate any identified risks.">
  • Process payments via EFTPOS and confirm customer documentation is completed to requirements.">
  • Confirm which examinations the customer is required to complete and explain this to the customer.">
  • Enter required data and information into customer management systems and databases.">
  • Explain the steps throughout the visa medical examination and ensure the customer understands the key elements of the visa medical examination process.">
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">Requirements:">
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  • Previous administration and customer-facing experience.">
  • Demonstrated customer focus and a professional, service-oriented, and helpful approach.">
  • Excellent attention to detail and the ability to deliver accurate and consistent outcomes in a busy and repetitive environment.">
  • Well-developed communication skills with the ability to communicate effectively with a wide range of customers and staff.">
  • Sound IT and computer skills.">
  • The ability to work effectively within a highly structured environment driven by procedure and process.">
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">Benefits:">
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  • No late night or overnight shifts or working public holidays.">
  • A big, supportive team where your contribution is truly valued.">
  • Opportunity to build your career with a global health care brand.">
  • Significant discounts on Bupa products and services.">
  • Our Perth Centre is close to public transport and car parks.">
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About Us

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We are an equal opportunity employer committed to ensuring equality in recruitment, development, retention, and promotion of staff. We encourage people from all backgrounds to apply.

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