Sleep Equipment Specialist

5 days ago

Brisbane, Queensland, Australia beBeeSleep Full time $54,621 - $66,982
Job Description:

The Sleep Intake Specialist role is a critical position within our organization, responsible for the processing of new PAP Equipment and Supply orders. This includes obtaining all essential documentation required to qualify and dispense the order.

Key responsibilities include qualifying insurance, disclosing patient financial responsibility, and scheduling setup appointments. Collaboration with healthcare providers, patients, and insurance companies is also essential to ensure timely and accurate processing of PAP orders.

Effective communication with patients regarding order status, delivery schedules, and necessary documentation or information is crucial. The specialist must maintain comprehensive and accurate records of PAP equipment orders, insurance information, and patient details.

Responsibilities and Duties:
  • Receive and review new PAP orders from healthcare providers or patients.
  • Enter patients' information and PAP orders into the system.
  • Work in e-prescribing systems to receive orders and process orders.
  • Pull documentation from physician-based Epic systems.
  • Verify the completeness and accuracy of order information, including prescription details, documentation, and insurance coverage.
  • Ensure compliance with regulatory requirements and company policies during the order processing.
  • Maintain proficient knowledge of payor qualification and documentation requirements and guidelines.
Qualifications:

A minimum of 1-2 years' experience as an administrative assistant or equivalent is required. Knowledge of PAP equipment, respiratory equipment, and basic DME industry is helpful.

Perform office/clerical motor skills and extensive computer and telephone usage are essential. Excellent communication and customer service skills for both internal and external customers are required.

Demonstrates the ability to multi-task, detail-oriented, with excellent interpersonal and organization skills (team player).

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