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Retail Sales Associate

2 months ago

Brisbane, Queensland, Australia RSPCA Qld Full time
About the Role

We are seeking a highly motivated and customer-focused Retail Assistant to join our team at RSPCA Qld. As a key member of our retail operations, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our stores.

Key Responsibilities
  • Process and manage customer orders, including online refunds and exchanges.
  • Assist with sales, product knowledge, and customer service.
  • Manage loyalty program enquiries and customer data.
  • Support marketing activities, including social media and email campaigns.
  • Solve customer complaints and resolve issues in a timely and professional manner.
  • Assist with data and product integrity, including product descriptions and images.
  • Participate in special events and stocktakes.
  • Perform general administrative tasks, including product research and reporting.
Requirements
  • Minimum 2 years of experience in retail, customer service, or a related field.
  • Strong communication and interpersonal skills.
  • Ability to learn new computer programs and software.
  • Confident and enthusiastic attitude.
  • Passion for animal welfare and the objectives of RSPCA Qld.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional development and growth.
  • A dynamic and supportive work environment.
  • Access to a range of learning and development opportunities.
  • Countless opportunities to interact with animals in our care.
How to Apply

If you are a motivated and customer-focused individual who is passionate about animal welfare, please submit your application, including your resume and a cover letter, to [insert contact information].