Investment Operations Relationship Manager
7 days ago
This is a Client Service Manager role in our Investment Operations team at Northern Trust. As an Investment Operations Relationship Manager, you will be responsible for servicing clients with flexibility and commitment to meet their expectations, developing and maintaining relationships with assigned clients and internal partners, and ensuring adherence to regulatory requirements.
Key Responsibilities:
- Interacting with internal partner groups to resolve issues.
- Developing and maintaining technical knowledge of systems and applications.
- Participating in business and technology enhancement initiatives.
- Ensuring operational controls to manage and mitigate risk.
Duties include:
- Researching and resolving complex client inquiries.
- Assisting in performing cost benefit and impact analysis.
- Building working relationships with clients.
- Serving as a point of escalation for client servicing issues.
- Creating and reporting on client satisfaction.
- Scheduling and conducting client meetings.
Required Skills and Knowledge:
- The ability to jump into data, understand it, and use it to clarify queries.
- Excellent relationship management skills.
- Core Asset Management/Custody knowledge with experience in Investment Operations Outsourcing preferred.
- Knowledge of Power BI, Alteryx, or other similar systems.
- Excellent verbal and written communication skills to interact effectively with global partners and complex clients.
Benefits:
Northern Trust offers a competitive salary range of $120,000 - $150,000 per annum, dependent on experience, plus additional benefits including health insurance, retirement savings plan, and paid time off.
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