Heavy Equipment Service Leader
1 month ago
RDO Equipment Australia is seeking a dedicated Service Supervisor to join our team.
Key Responsibilities:
- Allocate tasks and work zones to Service Technicians based on their expertise and qualifications.
- Oversee performance management, attendance, and address skill gaps among technicians.
- Actively gather customer feedback, foresee potential issues, and address them promptly.
- Address and follow up on employee concerns and inquiries.
- Examine all repair orders for precision and thoroughness regarding parts, materials, and labor, and authorize the release of equipment for customer delivery.
- Collaborate with the Service Manager in all facets of the Service Department.
- Conduct regular meetings with the Service Manager to assess departmental performance, profitability, efficiency, and personnel issues.
Required Skills and Qualifications:
- Relevant Trade Certificate in Heavy Diesel Fitting, Mobile Plant Mechanics, Diesel Mechanics, or equivalent.
- Proven experience in servicing and maintaining heavy diesel machinery, including engine overhauls and significant repairs, encompassing electrical, hydraulic, and diagnostic work.
- Strong leadership and management experience with the capability to guide, mentor, and develop your team.
- Comprehensive knowledge of the design and operation of John Deere and Vermeer equipment is highly valued.
- A valid driver's license is essential.
Employee Benefits:
At RDO Equipment, we believe in supporting our employees with a range of benefits, including:
- Clear and structured incentive programs, commissions, and bonuses.
- Employee Assistance Program offering support across various life aspects for employees and their immediate families.
- Dedicated Wellness Hub with initiatives promoting overall quality of life.
- Regional salary packaging, allowances, and tax benefits.
- Paid study leave for approved educational pursuits.
- Paid community leave to support local organizations and charities annually.
- Permanent discounts on shopping and exclusive employee benefits through various retailers.
- Recognition gifts and awards for anniversaries and milestones.
- Enhanced paid parental leave with superannuation contributions.
- Special celebration gifts for personal milestones such as births and marriages.
- Exclusive staff discounts on machinery, products, and merchandise.
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