Senior User Experience Designer

1 week ago

Canberra, ACT, Australia HCM Australia Full time
About the Role

HCM Australia is seeking a highly skilled Senior User Experience Designer to join our team in the ACT Government. As a key member of our Design and Strategy team, you will be responsible for leading research and design projects to deliver exceptional user experiences.

Key Responsibilities
  • Research and Analysis: Lead research with customers using co-design techniques, including observational studies, customer interviews, prototyping, and other forms of qualitative and quantitative research, to uncover insights and verify design concepts.
  • Design Documentation: Develop documentation identifying business problems, research findings, and create artifacts to map user pain points, journey maps, service blueprints, and personas to support timely project delivery.
  • Communication and Storytelling: Communicate concepts through storytelling and prototypes ranging from low to high fidelity, including wireframes, click-throughs, and interactive prototypes.
  • Stakeholder Engagement: Identify, articulate, and test the viability and feasibility of assumptions with customers and stakeholders.
  • Project Estimation: Contribute to the development of estimates for human resourcing efforts and cost for design activities, and discovery and design phases.
  • Team Collaboration: Work closely with other areas within the organisation to promote the value of great design in achieving positive business and community outcomes.
  • Industry Trends: Identify and adopt relevant industry trends into the work of the sections to enable innovative government service delivery.
Requirements
  • Advanced Knowledge: Advanced knowledge and demonstrated experience of Human Centred Design (HCD) practices and Design Thinking.
  • Experience: 5-10 years experience working in a similar role for government organisations.
  • Design Capabilities: Excellent design capabilities developing journey maps, personas, empathy maps, service blueprints, and other HCD artifacts.
  • User Research: Demonstrated ability and experience in conducting user research.
  • Communication Skills: Excellent written and oral communication skills, including strong facilitation skills.
  • Teamwork: Ability to work as part of a multi-disciplinary team in an agile development environment.
What We Offer
  • Rate: $150 - $160 per hour + super.
  • Length: 12 months.
  • Clearance: Australian citizen.

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