Senior Insights Consultant
1 week ago
About the Role
The Senior Insights Advisor position at Suncorp is a key role that requires a strategic business mindset and a firm understanding of key operating and financial concepts. As a Senior Advisor, you will provide analysis, reporting, and advice to support data-driven decision making in the Customer Service (CS) business, including Digital Customer.
Key Responsibilities
- Deliver key analysis and insights to support Customer Service in driving productivity, efficiency, and effectiveness of sales and service outcomes for our customers.
- Identify areas of opportunity and linkages between datapoints.
- Drive continuous improvement in the team's approach to analysis, implement new tools and technologies, and optimize internal team processes.
- Understand the drivers of performance and productivity across Customer Service.
- Support business projects and initiatives.
- Proactively identify opportunities to undertake deep dive investigations and generate insights that support decisions by the Senior Leadership Team.
Requirements
- Strategic business mindset and firm understanding of key operating and financial concepts.
- Demonstrated experience working within project management frameworks.
- Intermediate/Advanced level of analytical and visualization tools (SQL, Tableau, Excel) required.
- Data science experience and working with Python highly desirable.
- Previous demonstrated experience in roles requiring high levels of stakeholder engagement, presentation, and collaboration.
- Ability to translate complex business issues into achievable analytical objectives and easily understood actionable insights.
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