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Team Coach, Insurance
1 week ago
We are seeking a highly skilled Team Coach, Insurance to join our team at MUFG Pension & Market Services.
The role of Team Coach, Insurance is responsible for supporting the induction, on-boarding, training, coaching and ongoing capability development of Claims Administrators and Case Managers within our Insurance team.
- Key Responsibilities:
- Provide coaching to uplift performance of Claims Administrators and Case Managers through targeted interventions where performance gaps have been identified and additional support for new starters.
- Support team members to deliver high quality customer service in all interactions with members and clients through training and guidance.
- Implement strategies to cross-skill team members and enhance process efficiency.
- Proactively engage with Team Manager to ensure delivery materials are accurate, fit for purpose and appropriate for the learner audience.
The ideal candidate will have a coaching mindset with a passion for developing the capability in others, strong communication skills, and the ability to influence others to drive change.
