Retail Management Lead
1 month ago
Exceeding Customer Expectations
The successful candidate will be responsible for delivering exceptional customer service and product quality, ensuring a seamless experience for all patrons.
Leadership and Team Management
- Schedule and supervise shifts to ensure adequate staffing levels and meet business needs.
- Provide guidance and training to team members to enhance their skills and knowledge.
- Foster a positive work environment by promoting respect, open communication, and recognition of individual contributions.
Operational Excellence
- Maintain accurate records of inventory, sales, and labor costs to optimize profitability.
- Collaborate with senior management to develop and implement strategies that drive sales growth and minimize waste.
- Conduct regular audits to ensure adherence to company policies, food safety protocols, and workplace health and safety standards.
Customer Service and Engagement
- Develop effective relationships with customers through proactive engagement, prompt issue resolution, and personalized support.
- Cultivate a culture of loyalty by recognizing and rewarding valued customers.
- Participate in local marketing initiatives to promote the brand and drive sales.
Education and Qualifications
- Diploma in Hospitality Management or related field.
- A minimum of 1 year of experience in a supervisory role within the hospitality industry.
- Current First Aid certification.
Compensation Package
We offer a competitive salary of $74,000 per annum, plus 11.5% superannuation, providing a total remuneration package of $82,110.
About Us
Red Rooster is a leading Australian fast-food chain dedicated to delivering craveable experiences and putting smiles on our customers' faces. We pride ourselves on our people, our crew, customers, and community, creating a dynamic and supportive work environment that values individuality and diversity.
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