Retail Management Lead

1 month ago


KalgoorlieBoulder, Australia Red Rooster Full time

Exceeding Customer Expectations

The successful candidate will be responsible for delivering exceptional customer service and product quality, ensuring a seamless experience for all patrons.

Leadership and Team Management

  • Schedule and supervise shifts to ensure adequate staffing levels and meet business needs.
  • Provide guidance and training to team members to enhance their skills and knowledge.
  • Foster a positive work environment by promoting respect, open communication, and recognition of individual contributions.

Operational Excellence

  • Maintain accurate records of inventory, sales, and labor costs to optimize profitability.
  • Collaborate with senior management to develop and implement strategies that drive sales growth and minimize waste.
  • Conduct regular audits to ensure adherence to company policies, food safety protocols, and workplace health and safety standards.

Customer Service and Engagement

  • Develop effective relationships with customers through proactive engagement, prompt issue resolution, and personalized support.
  • Cultivate a culture of loyalty by recognizing and rewarding valued customers.
  • Participate in local marketing initiatives to promote the brand and drive sales.

Education and Qualifications

  • Diploma in Hospitality Management or related field.
  • A minimum of 1 year of experience in a supervisory role within the hospitality industry.
  • Current First Aid certification.

Compensation Package

We offer a competitive salary of $74,000 per annum, plus 11.5% superannuation, providing a total remuneration package of $82,110.

About Us

Red Rooster is a leading Australian fast-food chain dedicated to delivering craveable experiences and putting smiles on our customers' faces. We pride ourselves on our people, our crew, customers, and community, creating a dynamic and supportive work environment that values individuality and diversity.



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