Customer Success Engineer

1 week ago

Sydney, New South Wales, Australia beBeeData Full time $200,000 - $250,000
Customer Success Engineer

Optimize customer utilization and return on investment in our data security platform.

This role involves ensuring customer satisfaction and success by serving as a player/coach in a front line manager position for a small team that also supports customers directly.

You will be responsible for:

  • Advocating for and enabling the people in the customer success organization
  • Functioning as a principal point of contact for guidance and escalations
  • Participating in the interview process to identify exceptional candidates
  • Leading from the front through active participation and mentoring by contributing to projects in a player-coach role
  • Serving as the primary technical expert on our Platform, demonstrating in-depth knowledge and expertise.
  • Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives.
  • Driving customer adoption through effective onboarding and training processes.
  • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach.
  • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of our platform.

The ideal candidate will have:

  • A bachelor's degree in Computer Science or similar experience
  • Strong project management skills, enabling effective planning, organization, and execution of multiple projects simultaneously
  • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented environment
  • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention
  • Prior experience collaborating with Development teams
  • Proficiency in SQL, scripting languages, and hands-on experience with cloud environments
  • 3+ years of hands-on experience with data technologies and cloud technologies, including databases, cloud infrastructure, and basic administration
  • Demonstrated expertise in DLP, Data Privacy/Protection, DSPM/CSPM, SIEM, or vulnerability management with hands-on experience preferred

Candidates should also possess excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships.

This role may require travel between 25-50% annually, enabling direct engagement with clients and enhancing their overall experience.

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