ICT Process Improvement Professional

1 week ago

Canberra, ACT, Australia beBeeOpportunity Full time $130,433 - $154,905
Secure Federal Opportunities

We are seeking professionals with ITIL knowledge, strong communication skills, and a passion for improving ICT processes to fill multiple roles within a secure Federal Government department.

As a key member of our team, you will be responsible for IT Asset Management, Knowledge Management, Incident & Problem Management, Configuration Management, and Change & Release Management.

Key Responsibilities:
  • Manage software asset lifecycle, licensing compliance, and optimisation
  • Drive knowledge management, content governance, and self-service initiatives
  • Lead incident/problem management, major incident responses, and root cause analysis
  • Oversee CMDB governance and configuration compliance
  • Manage change/release lifecycle and CAB processes

Requirements: Current TSPV clearance and relevant experience or knowledge in ITIL practices, ServiceNow, and ICT processes.

What We Offer: A dynamic work environment, opportunities for growth and development, and the chance to make a real impact in the Federal Government sector.

Even if these positions aren't the perfect fit, we have other opportunities available. Send us your resume and let's explore how you could be a match.

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