Housekeeping Excellence Specialist

2 days ago

Sydney, New South Wales, Australia beBeeHospitality Full time $59,629 - $79,473
About the Role

We are seeking an experienced Housekeeping Coordinator to join our team in Sydney CBD. As a key member of our housekeeping department, you will play a vital role in maintaining high standards of cleanliness and guest satisfaction.

Responsibilities
  1. Prepare daily work allocations for room attendants, ensuring all staff are allocated the correct number of credits and that all rooms are covered as required.
  2. Maintain all necessary tasks throughout the shift, including the housekeeping phone log, queue rooms, daily housekeeping reports, maintenance requests, and lost property enquiries.
  3. Update room status as needed and maintain effective communication with supervisors and front desk and rooms controller.
  4. Ensure all priority rooms are released in the allocated amount of time.
  5. Handle guest complaints in accordance with established procedure and immediately advise the executive housekeeper.
  6. Manage the lost and found system, logging and storing all items correctly each day.
  7. Keep an efficient, effective, and up-to-date filing system of all daily reports, including linen change/DND checklist, room allocation sheet, and lost and found enquiries.
About Us

Our company has over a decade of expertise in housekeeping and commercial cleaning. We proudly serve hundreds of clients across Australia, delivering unbeatable prices nationwide while upholding the highest cleaning standards and fostering transparent communication.

About You

To be successful in this role, you will possess a passion for delivering excellent service. You will have a keen eye for detail, take pride in maintaining high cleanliness standards, and demonstrate professionalism in your presentation and communication.

  • Possess at least 2-3 years' experience in a hotel environment.
  • Ability to handle guest complaints and work with conflicting priorities.
  • Understanding of workplace practices in occupational health and safety.
  • Available to work 5 days a week, including weekends and public holidays.
  • Police check.
  • Work rights within Australia.

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