Senior Operations Coordinator

2 days ago

Melbourne, Victoria, Australia beBeeManagement Full time $90,000 - $120,000
Job Title: Senior Operations Coordinator
As a key member of our operations team, you will be responsible for supporting daily and weekly operations from a scheduling perspective.
Main Responsibilities:
Key responsibilities include providing regular reports, managing shrinkage, schedule adherence, delivery, and resource planning. You will also track outages, assess their impact on business operations, and review service level projections for the upcoming week. Ensuring all necessary efficiency parameters are within target is a priority.
Required Skills and Qualifications:
To succeed in this role, you will need excellent analytical, presentation, and communication skills. Prior experience with Workforce Management tools and in-depth knowledge of their features is highly desirable. Strong proficiency in Microsoft Office Suite is essential, as well as expertise in WFM tools such as IEX, Genesys, and Liveperson.
Benefits:
This role offers opportunities for professional growth and development, as well as the chance to contribute to annual planning related to headcount, budget, and other operational metrics. Successful candidates will have a minimum of 5 years of experience in a contact center, with at least 2 years in a supervisory role within Workforce Management.
Others:
You will interact with clients regarding FTE/delivery targets and other planning assumptions. Your ability to handle ad-hoc requirements from Operations and other functions will be crucial to your success in this role.

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