Client Service Representative

3 days ago

Adelaide, South Australia beBeeCustomerCare Full time $27,500 - $32,500
Job Title

As a proactive and detail-oriented individual, you will be responsible for the day-to-day handling of orders and production of orders generated by the Key Account Manager team.

Key Responsibilities
  • Build rapport with internal and external clients over the telephone and by email.
  • Receive customer orders from Key Account Managers and raise sales order forms on Imprint.
  • Contact suppliers for costings on repeat client orders to confirm accurate pricing.
  • Check artwork, have new artwork created and ensure changes are signed off by the client.
  • Raise purchase orders to suppliers and send all necessary approved artwork to customers.
  • Enter details of any order onto the new order smart sheet and production control smart sheet.
  • Carry out production updates with suppliers to ensure production runs to agreed timescales.
  • Give all necessary paperwork to the warehouse so the warehouse team know if they need to dispatch goods immediately or hold goods in stock.
  • Answer incoming calls and handle all necessary client or supplier queries and hand calls to the relevant person in the business.
  • Manage and update online order portal for clients.
  • Check and file samples in the relevant client file.
  • Work closely with all other departments and the relevant supply chain to achieve agreed contractual due dates.
  • Monitor all causes of late/excessive lead times and identify and implement corrective actions.
  • Log any client, internal process or supplier issues on NCR Smartsheet.
  • Focus on process improvement with a view to minimising lead times.
  • Communicate effectively with customers from receipt of order to delivery.
  • Provide monthly stock reports to clients.
Required Skills and Qualifications
  • Proven experience in a customer care role.
  • A strong communicator.
  • Be a true team player.
  • IT literate.
Benefits

In return, you'll earn a competitive basic salary and non-conditional bonus scheme. The company also offers a profit share bonus estimated at 7% of annual average.

What We Offer

The successful candidate will enjoy a rewarding career in a dynamic and supportive environment.

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