Client Care Representative

3 weeks ago

Adelaide, South Australia Sonova Group Full time
Overview

Client Care Representative | Clinical Administration | Clinic Receptionist - Casual Position

We have an exciting opportunity for a customer service/admin professional interested in working in the allied healthcare space. This is a casual position, providing general support and leave cover for our busy hearing clinics across Adelaide. Working hours are between Mondays and Fridays 9 AM to 5 PM, usually full day shifts. You will play an important role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client facing role.

Who are we? Connect Hearing is a leading provider of hearing health care services with a network of 180+ clinics nationwide. We are passionate about helping people enjoy a better hearing experience so they can stay connected to the world they love. Our highly-trained hearing care specialists are helping thousands of people every day to overcome hearing loss and improve their quality of life. We are part of Sonova, a leading manufacturer of innovative hearing care solutions, present in over 100 countries. Our employees contribute to creating a life without limitation through the sense of hearing.

Responsibilities
  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for clients
  • Providing administrative support to Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of the clinics
  • Learning and competently using a range of software and applications
Qualifications
  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and energy
  • Excellent organizational and time management skills
  • Focus on results and the best possible outcomes for both the clinic and clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids
  • Prior experience in customer service/admin
  • Ability to work across different locations
What's in it for you?
  • Competitive hourly rate plus super
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova products for you and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being part of a dynamic and supportive team with a company at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning
Equal Opportunity

Sonova is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the marketplace. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnicity or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

Seniority level
  • Entry level
Employment type
  • Casual
Job function
  • Customer Service
Industries
  • Medical Equipment Manufacturing

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