
Operational Excellence Specialist
11 hours ago
This is a key role in driving end-to-end operational excellence by embedding streamlined and efficient processes both front and back of house, ensuring seamless stock flow, efficient operations, and a positive customer experience.
Key Accountabilities:
- Responsible for all back-of-house operations, ensuring a smooth and efficient support function for the store.
- Lead the team to deliver store operational excellence through effective stock management and loss prevention activities.
- Partner with retail management and visual merchandising to drive a culture of continuous improvement, seeking opportunities to enhance stockroom efficiency, refill processes, merchandise presentation, and stock schedule recommendations.
- Manage daily financial operations including end-of-day reconciliation, banking procedures, and secure cash handling in accordance with company policy.
- Provide training and development for the team on operational excellence, including key processes like inventory management and stock availability.
- Maintain a well-organised and efficient stockroom, adhering to established standards, managing deliveries, ensuring accurate inventory management, and ensuring the safety and security of the stockroom.
- Identify and raise opportunities to further operational efficiency via process improvements (e.g. Management of inventory, ISF and C&C), utilising available technology and sharing best practice.
- Pilot and support new initiatives aimed at increasing productivity, reducing waste, and improving back of house operations.
Key Capabilities:
- Demonstrated experience in a stockroom or warehouse management role, ideally within a retail environment.
- Strong understanding of inventory management systems and processes.
- Proven ability to manage and motivate a team to achieve operational goals.
- Excellent organisational and time management skills.
- Strong understanding of WHS procedures and practices.
- Proficiency in using relevant software and tools for stock management and reporting.
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