Technical Support Associate
5 days ago
About Us
Paxus - Technology + Digital Talent is a leading provider of technology and digital talent solutions. Our mission is to deliver innovative IT services that exceed our clients' expectations.
Job Description
As a Service Desk Analyst, you will be responsible for providing first-level support to our clients, troubleshooting technical issues, and managing service requests within an ITIL-based framework.
Key Responsibilities
- Provide Timely Support: Respond promptly to ICT-related inquiries, providing effective first-level support to our clients.
- Resolve Technical Issues: Troubleshoot technical issues, resolving or escalating them as necessary to ensure customer satisfaction.
- Manage Service Requests: Handle service requests within an ITIL-based framework, maintaining accurate records and contributing to the smooth operation of our service desk.
- Identify Performance Issues: Monitor service desk operations, identifying and reporting performance issues to enhance our services.
Requirements
- ITIL Knowledge: Strong understanding of ITIL-based service management practices, with experience in a service desk or IT support role.
- Ticketing Tools: Familiarity with ticketing tools such as ServiceNow, with the ability to manage multiple tasks effectively.
- Problem-Solving Skills: Excellent problem-solving skills, with the ability to communicate complex technical issues to non-technical stakeholders.
- Communication Skills: Strong communication skills, with the ability to work effectively in a KPI environment.
About Us
Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability.
-
Technical Support Specialist
4 days ago
Adelaide, South Australia Government of South Australia Full timeJob OverviewThe Government of South Australia is seeking a highly skilled Technical Support Specialist to join our team. This role will be responsible for providing exceptional technical support to employees, ensuring seamless operation of our IT systems.
-
Technical Support Specialist
2 days ago
Adelaide, South Australia Schneider Electric Full timeAbout the Role:We are seeking a highly skilled and experienced Technical Support Specialist to join our team as the primary contact for customers requiring technical assistance with our Home and Distribution, Low-voltage and Industrial Automation products.Key Responsibilities:Provide timely and effective technical support to customers through various...
-
Technical Support Professional
3 days ago
Adelaide, South Australia Talent Full timeJob Overview:Talent seeks a highly skilled Service Desk Officer to provide exceptional customer service and technical support to our clients. This role requires a unique blend of technical expertise, business acumen, and interpersonal skills.Responsibilities include managing incidents and service requests, communicating effectively with stakeholders, and...
-
Technical Support Specialist
3 days ago
Adelaide, South Australia E-Solutions Full timeCompany OverviewE-Solutions is a leading provider of innovative technology solutions, dedicated to delivering exceptional service and support to our clients.We are currently seeking a highly skilled IT Technician Support to join our team. As an IT Technician Support, you will play a vital role in ensuring the smooth operation of our technical systems and...
-
Site Technical Support Lead
4 days ago
Adelaide, South Australia John Holland Pty Ltd Full timeAbout the JobWe are currently seeking an experienced Site Technical Support Lead to join our team. In this role, you will be responsible for providing onsite engineering services and technical support for our construction projects. Key responsibilities include:Ensuring compliance with technical specifications, applicable legislation, and standardsConducting...
-
BESS Technical Support Expert
18 hours ago
Adelaide, South Australia LVI Associates Full timeWe are seeking an experienced Energy System Specialist to join our team. As a Technical Support Engineer, you will be responsible for providing expert technical support to our customers and ensuring the smooth operation of their residential battery energy storage systems.Key Responsibilities:Diagnose and resolve technical issues with residential BESS,...
-
ASO4 Technical Support Officer
3 weeks ago
Adelaide, South Australia Department of State Development Full timeAbout UsThe Department of State Development is working to shape South Australia's future by driving economic growth. Our role is to ensure that South Australia capitalises on the opportunities before us, to ensure that we are well-positioned to take advantage of the state's significant economic opportunities. Working at DSD will provide you with an exciting...
-
Technical Support and Services Expert
3 days ago
Adelaide, South Australia Addsum HR Full timeJob OverviewWe are looking for a motivated Security Solutions Specialist to join our team. The successful candidate will have experience in the security industry, excellent communication skills, and a strong ability to work independently.Key ResponsibilitiesProvide technical support to customers, addressing their security concerns and resolving issues...
-
IT Technical Support Specialist
5 days ago
Adelaide, South Australia TEG Pty Ltd Full timeAt TEG Pty Ltd, we're hiring an IT Event Administrator to join our team.About the RoleThis is a unique opportunity to work with us in delivering exceptional IT support at some of Australia's biggest and best events. As the successful candidate, you'll be responsible for ensuring best-in-class on-site IT support, installing and maintaining ticketing systems,...
-
Adelaide, South Australia Container Deposit Systems Full timeJoin Container Deposit Systems as a Hardware Software Technical Support Technician and play a critical role in providing exceptional support to our customers. In this challenging and rewarding position, you will analyze and resolve hardware, software, or networking issues, escalating high-level technical issues when required.About the Role:This is an...
-
Technical Support Specialist
4 days ago
Adelaide, South Australia Government of South Australia Full timeThe Government of South Australia is seeking an experienced Information Technology Support Specialist to join our team. As an ICT Corporate Support Officer, you will be responsible for delivering technical support and assistance to departmental staff, ensuring that our systems and infrastructure are running smoothly and efficiently.You will be required to...
-
Residential BESS Support Professional
18 hours ago
Adelaide, South Australia LVI Associates Full timeLVI Associates is looking for a Tech Support Specialist to join our team. As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of their residential battery energy storage systems.Job Description:You will work closely with customers, installers, and internal teams to...
-
Adelaide, South Australia AlphaESS Australia Full timeWe are looking for a highly motivated Renewable Energy Technical Lead to join our team in Australia. As a key member of our engineering team, you will be responsible for providing technical support to customers and driving product improvements.About the RoleTechnical Support: Provide remote technical support to customers, including troubleshooting and...
-
Special Counsel/senior Associate
3 weeks ago
Adelaide, South Australia Minter Ellison Full timeSpecial Counsel/Senior Associate - Energy, Resources and Projects Contract Type: Permanent Minter Ellison is one of Australia's largest law firms, with nearly 200 years of business history.We're known for our legal and consulting expertise - and for our inclusive and authentic character.Our purpose is to create sustainable value with our clients, people and...
-
Adelaide, South Australia Minter Ellison Full timeAbout this role:We're seeking an experienced lawyer to join our Energy, Resources and Projects team as Senior Associate or Special Counsel.This is a fantastic opportunity to work with a high-profile team, leading high-value projects and deals, and developing your technical expertise and career.The ideal candidate will have a minimum of seven years PQE gained...
-
Technical Lead for PHD and PI Production Support
10 hours ago
Adelaide, South Australia Ampstek Full timeAmpstek Adelaide is seeking a senior professional to fill the role of Technical Lead for PHD and PI Production Support.Honeywell PHD and AVEVA PI DeveloperJob Description:Serve as a Technical Lead for PHD and PI Production SupportProvide expert-level support for production systems using Honeywell PHD and AVEVA PICollaborate with cross-functional teams to...
-
Lead Associate, Maven
3 weeks ago
Adelaide, South Australia Palladium Full timeLead Associate, Maven (req23403) Adelaide, Australia Palladium is a global leader in the design, development, and delivery of Positive Impact – the intentional creation of enduring social and economic value.We work with governments, businesses, and investors to solve the world's most pressing challenges.With a team of more than 4,000 employees operating in...
-
Special Counsel/Senior Associate
3 days ago
Adelaide, South Australia Minter Ellison Full timeSpecial Counsel/Senior Associate - Energy, Resources and Projects Contract Type: Permanent MinterEllison is one of Australia's largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients,...
-
Sales Associate
4 days ago
Adelaide, South Australia DuluxGroup Ltd. Full timeAt DuluxGroup Ltd., we're committed to excellence in everything we do. Our mission is to deliver exceptional results and provide outstanding customer service.We're seeking a highly motivated and skilled Sales Associate to join our team. As a Sales Associate, you'll play a critical role in ensuring the success of our Trade retail storefront.Key...
-
Senior Technical Officer
5 days ago
Adelaide, South Australia Health Full timeSenior Technical Officer (Electronics) (Radiation Engineering) Job no: 894832Work type: Full timeLocation: Adelaide CBDCategories: Science, Engineering, Technical Central Adelaide Local Health Network, Adelaide Salary TGO-3 $84,159 -$88,852 p.a.+ Superannuation and Salary Sacrifice Benefits Permanent full-time About the Role As a Senior Technical...