Technical Support Associate

5 days ago


Adelaide, South Australia Paxus - Technology + Digital Talent Full time

About Us

Paxus - Technology + Digital Talent is a leading provider of technology and digital talent solutions. Our mission is to deliver innovative IT services that exceed our clients' expectations.

Job Description

As a Service Desk Analyst, you will be responsible for providing first-level support to our clients, troubleshooting technical issues, and managing service requests within an ITIL-based framework.

Key Responsibilities

  1. Provide Timely Support: Respond promptly to ICT-related inquiries, providing effective first-level support to our clients.
  2. Resolve Technical Issues: Troubleshoot technical issues, resolving or escalating them as necessary to ensure customer satisfaction.
  3. Manage Service Requests: Handle service requests within an ITIL-based framework, maintaining accurate records and contributing to the smooth operation of our service desk.
  4. Identify Performance Issues: Monitor service desk operations, identifying and reporting performance issues to enhance our services.

Requirements

  1. ITIL Knowledge: Strong understanding of ITIL-based service management practices, with experience in a service desk or IT support role.
  2. Ticketing Tools: Familiarity with ticketing tools such as ServiceNow, with the ability to manage multiple tasks effectively.
  3. Problem-Solving Skills: Excellent problem-solving skills, with the ability to communicate complex technical issues to non-technical stakeholders.
  4. Communication Skills: Strong communication skills, with the ability to work effectively in a KPI environment.

About Us

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds, and people living with a disability.



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