ASO4 Technical Support Officer

3 weeks ago

Adelaide, South Australia Department of State Development Full time

About Us
The Department of State Development is working to shape South Australia's future by driving economic growth. Our role is to ensure that South Australia capitalises on the opportunities before us, to ensure that we are well-positioned to take advantage of the state's significant economic opportunities. Working at DSD will provide you with an exciting opportunity to contribute to the delivery of some of the government's major economic initiatives, and importantly, make a lasting positive difference and contribute to the prosperity of our state. Help us shape our state's economic future and position South Australia on the national and global stage.

About The Role
Technology and Asset Services delivers technology solutions that drive performance and efficiency and enable the Department to achieve its objectives and ensures that facilities and physical spaces are safe and functional. As the Technical Support Officer, you will be the first point of contact for employee IT requests, including Service Desk, Service Request Management, and Incident Management. You will manage service requests and incidents logged via the ITSM portal and resolve or escalate them as appropriate. You will also support the deployment, use and maintenance of computer equipment, software, peripherals, networked office equipment, desktop and room-based audio-visual and communication equipment, telephony equipment and services, and network connectivity.

More Specifically, You Will

  • Install, maintain, and decommission end-user hardware and software, liaising with suppliers and technology partners as needed.
  • Activate, transfer, and deactivate staff network accounts and access to related services such as email, business applications, and security groups.
  • Acquire, track, replace, dispose of, and manage the stock of hardware and software assets, and provide advice and reports to management on demand and supply statistics.
  • Maintain service requests and incident logs, prepare activity and performance reports, and advise on the implementation and adaptation of IT Service Management standards, practices, and.
  • Liaise with customers, team members and service providers to fulfil service requests and resolve issues.
  • Deliver a productive customer experience with technology by advising and supporting staff and maintaining a strong engagement and service excellence ethos in all activities and interactions.
Key Competencies
To apply and succeed in the role, you will demonstrate experience in:
  • modern Service Desk and Desktop Support procedures, practices, techniques, and processes associated with providing support to customers in an IT environment in alignment with ITIL and SA Government policies, processes, and procedures.
  • Working with the Microsoft Windows / MS Office environment and Network Operating Systems and installing and configuring software and hardware.
  • Experience in providing effective customer support in an ICT environment, including responding appropriately to user issues and requests.
You will also have sound communication and interpersonal skills, and ability to maintain collaborative relationships with stakeholders and within a team.

Remuneration
Competitive salary ($76,561 min to $80,256 max pa) plus superannuation.

Benefits
Bringing your talent to the Department of State Development will see you rewarded with a wide variety of benefits such as:
  • A variety of leave arrangements.
  • Work-life balance with a flexible hybrid work arrangement.
  • Access to great customised training and career development opportunities.
Qualifications
  • Essential: Nil.
  • Desirable: Formal qualification in IT or related field.
Special Conditions
  • The role will be offered full-time (1.0 FTE), ongoing position.
  • A satisfactory Department of Human Services Criminal History Check or National Police Check (NPC) and a satisfactory Working with Children Check will be required prior to employment.
Enquiries
For confidential enquiries / further information about the role, please contact Alessandro Berardi, Associate Director, Technology and Asset Services via DIIS.recruitment@sa.gov.au.

How To Apply
All applications must be submitted through the I Work For SA website.

Applicants Are Required To Submit The Following
  • Cover letter demonstrating the suitability for the role by addressing the key competencies (2 pages max).
  • Curriculum Vitae (4 pages max).
  • Prepare 3 referees (at least one should be current or recent line manager), to be provided on request.
  • Pre-employment Declaration Form – find the attachment on the job advert.
Applications close: 23/02/2025 11:00 PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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