ASO4 Technical Support Officer

3 weeks ago

Adelaide, South Australia Department of State Development Full time

About Us
The Department of State Development is working to shape South Australia's future by driving economic growth. Our role is to ensure that South Australia capitalises on the opportunities before us, to ensure that we are well-positioned to take advantage of the state's significant economic opportunities. Working at DSD will provide you with an exciting opportunity to contribute to the delivery of some of the government's major economic initiatives, and importantly, make a lasting positive difference and contribute to the prosperity of our state. Help us shape our state's economic future and position South Australia on the national and global stage.

About The Role
Technology and Asset Services delivers technology solutions that drive performance and efficiency and enable the Department to achieve its objectives and ensures that facilities and physical spaces are safe and functional. As the Technical Support Officer, you will be the first point of contact for employee IT requests, including Service Desk, Service Request Management, and Incident Management. You will manage service requests and incidents logged via the ITSM portal and resolve or escalate them as appropriate. You will also support the deployment, use and maintenance of computer equipment, software, peripherals, networked office equipment, desktop and room-based audio-visual and communication equipment, telephony equipment and services, and network connectivity.

More Specifically, You Will

  • Install, maintain, and decommission end-user hardware and software, liaising with suppliers and technology partners as needed.
  • Activate, transfer, and deactivate staff network accounts and access to related services such as email, business applications, and security groups.
  • Acquire, track, replace, dispose of, and manage the stock of hardware and software assets, and provide advice and reports to management on demand and supply statistics.
  • Maintain service requests and incident logs, prepare activity and performance reports, and advise on the implementation and adaptation of IT Service Management standards, practices, and.
  • Liaise with customers, team members and service providers to fulfil service requests and resolve issues.
  • Deliver a productive customer experience with technology by advising and supporting staff and maintaining a strong engagement and service excellence ethos in all activities and interactions.
Key Competencies
To apply and succeed in the role, you will demonstrate experience in:
  • modern Service Desk and Desktop Support procedures, practices, techniques, and processes associated with providing support to customers in an IT environment in alignment with ITIL and SA Government policies, processes, and procedures.
  • Working with the Microsoft Windows / MS Office environment and Network Operating Systems and installing and configuring software and hardware.
  • Experience in providing effective customer support in an ICT environment, including responding appropriately to user issues and requests.
You will also have sound communication and interpersonal skills, and ability to maintain collaborative relationships with stakeholders and within a team.

Remuneration
Competitive salary ($76,561 min to $80,256 max pa) plus superannuation.

Benefits
Bringing your talent to the Department of State Development will see you rewarded with a wide variety of benefits such as:
  • A variety of leave arrangements.
  • Work-life balance with a flexible hybrid work arrangement.
  • Access to great customised training and career development opportunities.
Qualifications
  • Essential: Nil.
  • Desirable: Formal qualification in IT or related field.
Special Conditions
  • The role will be offered full-time (1.0 FTE), ongoing position.
  • A satisfactory Department of Human Services Criminal History Check or National Police Check (NPC) and a satisfactory Working with Children Check will be required prior to employment.
Enquiries
For confidential enquiries / further information about the role, please contact Alessandro Berardi, Associate Director, Technology and Asset Services via DIIS.recruitment@sa.gov.au.

How To Apply
All applications must be submitted through the I Work For SA website.

Applicants Are Required To Submit The Following
  • Cover letter demonstrating the suitability for the role by addressing the key competencies (2 pages max).
  • Curriculum Vitae (4 pages max).
  • Prepare 3 referees (at least one should be current or recent line manager), to be provided on request.
  • Pre-employment Declaration Form – find the attachment on the job advert.
Applications close: 23/02/2025 11:00 PM

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
#J-18808-Ljbffr

  • Technical Assistance Officer

    3 days ago

    Adelaide, South Australia William Buck Full time

    Job DescriptionWe're seeking an experienced ICT Customer Support Officer to join our IT team. In this role, you'll provide technical support to our SA office, ensuring seamless operations.Your key responsibilities will include:Managing Level 2 IT Help Desk queries in a timely and professional manner.Responding to IT tickets, prioritizing tasks, and...

  • Senior Technical Officer

    23 hours ago

    Adelaide, South Australia Health Full time

    Senior Technical Officer (Electronics) (Radiation Engineering) Job no: 894832Work type: Full timeLocation: Adelaide CBDCategories: Science, Engineering, Technical Central Adelaide Local Health Network, Adelaide Salary TGO-3 $84,159 -$88,852 p.a.+ Superannuation and Salary Sacrifice Benefits Permanent full-time About the Role As a Senior Technical...

  • Technical Support Professional

    6 days ago

    Adelaide, South Australia E-Solutions Full time

    About the RoleThis Desktop Support Engineer position at E-Solutions offers an exciting opportunity to work with a dynamic team providing technical support for desktop and laptop users, printers, and other devices.Main ResponsibilitiesConfigure and troubleshoot issues related to Operating System and Office Applications.Provide remote technical support to...

  • Technical Support Specialist

    5 days ago

    Adelaide, South Australia Viatek Group Full time

    **About Us**Viatek Group is Australia's leading independent supplier of Fuji Film and Lexmark office solutions, and Fuji Film commercial production equipment. We operate 23 locations across Victoria, New South Wales and South Australia.Job DescriptionThis role involves supporting our customer base by providing high quality technical support and customer...

  • Technical Support Specialist

    5 hours ago

    Adelaide, South Australia Government of South Australia Full time

    The Government of South Australia is seeking an experienced Information Technology Support Specialist to join our team. As an ICT Corporate Support Officer, you will be responsible for delivering technical support and assistance to departmental staff, ensuring that our systems and infrastructure are running smoothly and efficiently.You will be required to...

  • Technical Support Specialist

    5 days ago

    Adelaide, South Australia HCLTech - Australia and New Zealand Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at HCLTech - Australia and New Zealand. In this role, you will be responsible for providing exceptional technical support to our customers, troubleshooting issues, and resolving problems in a timely and professional manner.Key ResponsibilitiesProvide first-level technical...

  • Technical Support Specialist

    6 days ago

    Adelaide, South Australia Kirra Services Full time

    EOI Service Desk AgentAbout the JobThis is an exciting opportunity to provide high-level technical support in a collaborative, fast-paced environment. You'll play a key role in troubleshooting, resolving technical issues, and delivering exceptional service to end-users.Key Responsibilities:Deliver specialised technical support via phone and email in a...

  • Technical Support Specialist

    3 hours ago

    Adelaide, South Australia Government of South Australia Full time

    Job OverviewThe Government of South Australia is seeking a highly skilled Technical Support Specialist to join our team. This role will be responsible for providing exceptional technical support to employees, ensuring seamless operation of our IT systems.

  • Technical Support Assistant

    5 days ago

    Adelaide, South Australia South Australia Police Full time

    The Technical Support Assistant will be responsible for providing high-quality ICT advice and support to SAPOL staff. Key responsibilities include:Responding to technical queries and requests for assistance in a timely and professional mannerMaintaining accurate records of incidents and requests for assistance using standardized tools and...

  • Technical Support Associate

    12 hours ago

    Adelaide, South Australia Paxus - Technology + Digital Talent Full time

    About UsPaxus - Technology + Digital Talent is a leading provider of technology and digital talent solutions. Our mission is to deliver innovative IT services that exceed our clients' expectations.Job DescriptionAs a Service Desk Analyst, you will be responsible for providing first-level support to our clients, troubleshooting technical issues, and managing...

  • Technical Support Specialist

    6 days ago

    Adelaide, South Australia ROBERT WALTERS AUSTRALIA Full time

    Role OverviewAs a highly skilled Technical Support Specialist at Adelaide Airport Ltd, you will play a vital role in supporting all critical aeronautical applications. This includes day-to-day management of application availability and security, ensuring they are fit for purpose and best in class.The successful candidate will be responsible for managing...

  • Technical Support Specialist

    6 days ago

    Adelaide, South Australia Government of South Australia Full time

    About the Government of South Australia:We are committed to driving economic growth and shaping the future of our state.The Department of State Development is a key player in this effort, working to ensure that South Australia capitalises on its opportunities and is well-positioned to take advantage of its significant economic opportunities.We are seeking a...

  • Technical Support Professional

    5 days ago

    Adelaide, South Australia Paxus - Technology + Digital Talent Full time

    About the PositionWe are seeking a highly skilled Technical Support Professional to join our team. As a key member of our technology solutions deployment and support, you will ensure seamless client experiences while championing security best practices.ResponsibilitiesEnsure timely resolution of technical issues.Maintain system integrity through...

  • Only 24h Left senior technical officer

    2 weeks ago

    Adelaide, South Australia Randstad Full time

    Our client is a leading Australian owned Defence Industry SME specialising in design, engineering, integration and support of complex high technology electronics, software, electrical and mechanical systems. They currently support sustainment and acquisition activities for both fixed and deployable communications assets at various locations.They now have a...

  • Technical Support Advisor

    6 days ago

    Adelaide, South Australia Tesla, Inc. Full time

    At Tesla Motors, we are seeking a talented Service Advisor to join our team. As a Service Advisor, you will play a critical role in delivering exceptional customer experiences and ensuring that our customers receive the highest level of service.Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional mannerAccurately...

  • Technical Liaison Officer for Maritime Programs

    6 days ago

    Adelaide, South Australia Department of Defence of Australia Full time

    Job OverviewThe Department of Defence Australia is seeking a highly motivated and skilled Program Engineering Liaison Officer (PELO) to join our Navy Engineering team.The PELO will play a critical role in providing specialist engineering and technical advice to support the development, delivery and sustainment of maritime capability.Key ResponsibilitiesThe...

  • IT Service Officer

    5 days ago

    Adelaide, South Australia South Australia Police Full time

    SAPOL's IS&T Service supports frontline policing and corporate operations through the provision of ICT infrastructure, communication platforms, and operational software applications. As an IT Service Officer - Frontline Support, you will play a critical role in ensuring the seamless delivery of these services.You will be accountable for:Resolving technical...

  • IT Technical Support Specialist

    1 day ago

    Adelaide, South Australia TEG Pty Ltd Full time

    At TEG Pty Ltd, we're hiring an IT Event Administrator to join our team.About the RoleThis is a unique opportunity to work with us in delivering exceptional IT support at some of Australia's biggest and best events. As the successful candidate, you'll be responsible for ensuring best-in-class on-site IT support, installing and maintaining ticketing systems,...

  • BAE Systems Australia Position: Technical Support Officer

    1 day ago

    Adelaide, South Australia BAE Systems Full time

    About the RoleThis is an exciting opportunity to work across a shift pattern, encompassing days and evenings. Key responsibilities include:Supporting ICT and technical systems to maintain JORN and other relevant surveillance systemsPerforming basic network administration functions on Red Hat operating systemAssisting in system-level fault-finding, including...

  • IT Support Specialist

    3 days ago

    Adelaide, South Australia William Buck Full time

    About the RoleAt William Buck, we're committed to providing exceptional services to our clients. As an ICT Customer Support Officer, you'll be responsible for delivering high-quality technical support to our SA office.Key responsibilities include:Managing Level 2 IT Help Desk queries in a professional and prompt manner.Responding to IT tickets while...