Client Service Leadership Role

1 week ago

Sydney, New South Wales, Australia beBeeDeliverer Full time $90,000 - $120,000
Job Title: Client Delivery Expert

This role requires a seasoned professional to lead the delivery of critical services, ensuring effective processes and governance across client service.

The successful candidate will be responsible for driving the delivery and support of enterprise applications and tools within budget, time, scope, and quality expectations.

Key Responsibilities:

  1. Create and maintain a comprehensive service strategy
  2. Identify and execute opportunities to improve helpdesk and support processes
  3. Manage financials for all projects, including budget forecasting and profit and loss analysis
  4. Coordinate resourcing, tracking, and managing activities and deliverables to achieve outcomes
  5. Ensure services meet client and supplier contract obligations within service level agreements
  6. Work closely with the product manager to define the product vision and ensure alignment with technical and business strategies
  7. Organize, equip, and assess the team's readiness to support business goals, identifying gaps and building plans accordingly
  8. Support the sales team in developing product specifications and quote activities
  9. Maintain strong client relationships, improve client satisfaction, and align the service strategy with client needs
  10. Coach and motivate service delivery managers and staff to enhance performance and end-user satisfaction
Required Skills and Qualifications

The ideal candidate will possess:

  • 5+ years of experience in a similar role
  • Release management and build experience, understanding the impact of delivering complex software changes in a production environment
  • Experience in enterprise software implementations, business management, IT, systems integration consulting, and design
  • Proven ability to prioritize work effectively and make release content decisions, understanding client impacts and needs
  • Strong understanding of client support processes, tools, and metrics, with a commitment to success
  • Ability to manage, lead, inspire, and develop high-performing teams
  • Excellent interpersonal and communication skills, capable of building relationships and influencing stakeholders at all levels
What We Offer

We provide a competitive compensation package, including:

  • A salary that reflects your experience and qualifications
  • A comprehensive benefits scheme
  • 2 paid volunteering days and various community initiatives
  • Parental leave policy
  • A flexible hybrid workplace supporting work-life balance
  • Bravura Leave day to celebrate personal events
  • Reward and recognition programs
  • A friendly, social, and supportive global team that values diversity and delivery

Our hiring process is merit-based, and we encourage applicants from diverse backgrounds to apply. Interviews are conducted virtually, and reasonable adjustments can be made upon request.

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