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Frontline Support Officer

1 week ago

Hervey Bay, Australia Hearing Australia Full time

We are passionate about improving the lives of Australians through hearing health solutions. At Hearing Australia, we strive to deliver exceptional customer experiences that exceed expectations.

This is an exciting opportunity to join our team as a Customer Service Officer. As a key member of our frontline support team, you will play a critical role in delivering outstanding customer service and support to clients of all ages and abilities.

Responsibilities will include:

  • Providing exceptional customer service and support to clients
  • Managing the front counter and responding to client enquiries
  • Assisting clinicians with client assessments and treatments
  • Developing and maintaining strong relationships with clients and stakeholders

Key skills and qualifications include:

  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Diploma or degree in a relevant field (e.g., business administration)
  • 2+ years' experience in a customer-facing role