Professional Services Contracts Specialist

3 weeks ago


Adelaide, South Australia Splunk Full time
Job Title: Professional Services Contracts Manager

Splunk is seeking a highly skilled and experienced Professional Services Contracts Manager to join our team. As a key member of our Professional Services organization, you will play a critical role in ensuring the successful delivery of our services to our customers.

Key Responsibilities:
  • Review and assess Statements of Work (SOWs), Professional Services Agreements (PSAs), and partner agreements for non-standard financial obligations, contract terms, and provisions.
  • Highlight and summarize those obligations, terms, and provisions agreed to in SOWs, PSAs, and partner agreements for awareness and compliance.
  • Work with leaders, partners, and legal on contract renewals and amendments.
  • Review and approve non-billable resource requests.
  • Master and seek to improve the internal contracting processes and work to optimize and implement improvements within Salesforce.com/Apttus, etc.
  • Work with internal clients such as legal, sales, professional services, operations, finance, partners, and others to implement, train, and supervise Splunk compliance with SOWs, PSAs, partner agreements, and related policies and processes.
  • Respond to various partner/stakeholder questions, inquiries, requests for clarification, etc., regarding contract terms and conditions or other items.
  • Undertake special projects on request.
Desired Skills and Experience:
  • Experience preferred in a deal desk, contracts specialist, or contracts management role.
  • Understanding of the Professional Services business and operations.
  • Ability to cross-collaborate with multiple organizations and disciplines, leading in conflict management and resolution.
  • Basic understanding of legal terms and conditions.
  • Mature understanding of professional services business terms and conditions.
  • Knowledge of revenue recognition compliance.
  • Customer-facing experience.
  • Excellent interpersonal and influencing skills as well as excellent verbal and written communication skills.
  • Understanding of negotiation tactics and decorum, prioritization based on forecast requirements: size, complexity, and strategy.
  • Critical and creative thinking skills, and strong organizational and time management skills.
  • Focus on quarterly and annual fiscal targets, supporting contract close requirements.
  • Salesforce.com/Apttus experience a plus...
What We Offer:
  • A competitive base pay range of AUD 125,600.00 - 172,700.00 per year.
  • Flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles.
  • A market-based pay structure which varies by location.
  • Incentive compensation and may be eligible for equity or long-term cash awards.
  • A comprehensive, competitive benefits package which may include healthcare and retirement plans, paid time off, wellbeing expense reimbursement, and much more.


  • Adelaide, South Australia Splunk Full time

    Job Title: Professional Services Contracts Manager


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