Group Reservations Lead

7 days ago

Brisbane, Queensland, Australia beBeeResponsibilities Full time $100,000 - $120,000
Job Title

We are seeking a Reservations Manager to lead and oversee the Reservations Department across both Brisbane and Manly precincts.

This role is responsible for providing strategic direction, operational oversight, and leadership to ensure the smooth and efficient handling of guest bookings.

  • Lead and manage the Reservations Team across both locations.
  • Foster a positive cross-precinct culture that encourages professional growth, collaboration, and exceptional guest service.
  • Develop and implement reservations strategies to achieve occupancy and revenue targets across both locations.
  • Achieve set KPIs for conversion of enquiries generated from digital marketing campaigns.

The ideal candidate will have a strong track record in hospitality reservations leadership within a fast-paced environment, with experience managing projects and meeting deadlines across multiple locations. A proven ability to build trust and maintain strong working relationships across multiple stakeholder groups is essential.

Key Responsibilities:

  1. Provide leadership and direction to the Reservations Team across both locations.
  2. Develop and implement reservations strategies to achieve occupancy and revenue targets across both locations.
  3. Achieve set KPIs for conversion of enquiries generated from digital marketing campaigns.
  4. Oversee handling of all reservations, including direct and group bookings, ensuring accuracy, quality, and efficiency.
  5. Monitor reservation trends across both precincts, identifying opportunities for improvement and adjusting strategies to market conditions.

Requirements:

  • Minimum 5 years' experience in a similar role, multi-venue experience highly regarded.
  • Strong track record in hospitality reservations leadership within a fast-paced environment.
  • Reservations system management experience required.
  • Proven ability to build trust and maintain strong working relationships across multiple stakeholder groups.
  • Experience managing projects and meeting deadlines across multiple locations.

Benefits:

  • Development opportunities/career pathways
  • 50% team discount precinct wide
  • Wellbeing initiatives including, run club and access to independent confidential counselling services
  • Team recognition rewards
  • Extra week of annual leave after 5 years of service

About Us:

We are a dynamic community committed to fostering connection, celebrating local flavours, and delivering exceptional experiences every day. Our core values - guest focused, community, vibrant, proud, and all in serve as the foundation of our culture. These principles guide our actions, shape our workplace, and ensure that we consistently uphold a standard of excellence in everything we do.

Contact Information:

Please submit your application, including your resume and cover letter, to apply for this exciting opportunity.

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