Claims Specialist

2 weeks ago


Sydney, New South Wales, Australia Vero Insurance Full time
Job Title: Claims Advisor

About the Role:

We are seeking an experienced Claims Advisor to join our team at Vero Insurance. As a Claims Advisor, you will be responsible for managing a portfolio of Personal Injury Claims, ensuring that injured workers receive their correct entitlements.

Key Responsibilities:

  • Manage a portfolio of Personal Injury Claims, dealing with complex injuries and sensitivities.
  • Accurately review and assess claims, ensuring injured workers receive their correct entitlements.
  • Communicate effectively with key stakeholders, including legislative authorities, employers, and injured workers.
  • Manage workflow to ensure timely completion of activities within applicable timeframes.
  • Collaborate with internal support and external stakeholders to ensure proactive Case Management.
  • Provide excellent customer service to all stakeholders.
  • Develop and monitor Injury Management Plans with claimants, utilising open-ended questioning to elicit SMART goals.
  • Deliver best practice outcomes in line with current legislation, timely responses, and efficiency in processing.

What We Offer:

Vero Insurance offers a range of benefits to our employees, including:

  • Employee discounts and rewards.
  • Study support.
  • Parental leave.
  • Wellness initiatives.

Why Join Us:

Vero Insurance is committed to building futures and protecting what matters. We value our employees' unique experiences and insights, and we're excited to have you join our team. If you're looking for a role where you can make a meaningful impact, apply today.


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