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Product Strategist

2 months ago

Sydney, New South Wales, Australia NICE Full time
About the Role

We are seeking a highly skilled Product Strategist to join our team at NICE. As a key member of our product development team, you will be responsible for maximizing the value of our projects and products through effective collaboration with our Development Team.

Key Responsibilities
  • Convey and Motivate the Project Vision: Clearly articulate and communicate the project vision to the scrum team, ensuring alignment and motivation to deliver high-quality projects on time.
  • Collaborate with Business Stakeholders: Work closely with business stakeholders to anticipate and understand requirements for prioritized initiatives, translating these into well-defined user stories.
  • Maintain a Balanced Backlog: Maintain a healthy sprint and product backlog, balancing optimization and tactical initiatives to ensure a smooth operating rhythm for delivery.
  • Lead and Participate in Scrum Ceremonies: Actively lead and participate in scrum ceremonies, including grooming, retros, planning, and standups, to ensure effective team collaboration and delivery.
  • Partner with the Product Lead: Collaborate with the Product Lead to explore and refine roadmap initiatives, working to execute and iteratively deliver on the product roadmap.
  • Analyze Incidents and Problems: Conduct analysis of incidents and problems as they arise on the product, making seamless the processes of root cause and solution identification.
  • Identify and Implement Process Improvements: Identify and implement process improvements to increase the velocity and quality of work, delivering value to customers faster.
  • Build Client Relationships: Build strong relationships with clients, becoming a trusted advisor and advocate for their needs.
  • Communicate Customer Issues: Clearly communicate customer issues to internal stakeholders, ensuring timely resolution or workaround.
  • Input into the Product Development Roadmap: Contribute to the product development roadmap, including inputting ideas, feedback from customers, and assisting in validating releases prior to general release.
  • Validate Story Outcomes: Ensure that story outcomes are met and communicate with stakeholders on acceptance criteria.
Requirements
  • Bachelor's Degree: Bachelor's degree in Design, Interaction Design, HCI, or a related field (or equivalent work experience).
  • Proven Experience: 1-3 years of proven experience as a Product Owner or a similar role, with a strong portfolio showcasing a range of design projects.
  • Experience in B2B Software: Experience working within a B2B software environment.
  • CRM Technologies: Experience working with Contact Center or CRM technologies, with knowledge of CRM platforms including Salesforce, Zendesk, and Kustomer.
  • Agile Environment: Experience working closely with Design, Engineering, Product, and Customer Stakeholders in an Agile environment.
What We Offer

Join a dynamic and innovative company where you will have the opportunity to learn and grow in a fast-paced, collaborative, and creative environment. Enjoy a hybrid work model with 2 days of office work and 3 days of remote work, each week. At NICE, we value flexibility and work-life balance.