Personal Banking Specialist

2 weeks ago


City Of Moreton Bay, Australia beBeeCustomerService Full time $65,000 - $85,000
Customer Service Professional

We are seeking an exceptional Customer Service Professional to play a vital role in delivering outstanding customer experiences and driving sales growth via face-to-face interaction and inbound/outbound calls.

Key Responsibilities:
  • Deliver customer-centric service that drives customer satisfaction and first call resolution through timely and accurate information on everyday banking enquiries, account openings, and processes.
  • Provide comprehensive support and education to customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features.
  • Support and facilitate digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking services.
  • Demonstrate excellent communication and interpersonal skills to listen, build trust, and ask the right questions to exceed customers' expectations and improve customer outcomes.
Requirements:
  • Experience in delivering high-quality customer experiences and providing timely and accurate solutions.
  • Proficiency in digital customer service platforms to assist customers in real-time.
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers.
  • Understanding of digital verification and ID validation systems used in customer onboarding.
  • Strong technical skills and proficiency in digital payment technologies, such as mobile wallets and online payments.
Benefits:

Join a dynamic team where you'll be working towards supporting the financial wellbeing of our customers. We offer a range of benefits and support resources to help you create a healthy work-life balance and bring your best every day.



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