S&S Banking Consultant, North Lakes QLD

3 weeks ago


City of Moreton Bay, Australia Australia and New Zealand Banking Group Limited Full time
Job Title: S&S Banking Consultant, North Lakes QLD - Suncorp Bank

Department: SB SEQ North

Division: Suncorp Bank

About Us

At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.

About the Role

As an S&S Banking Consultant, you are to provide outstanding levels of sales and service supporting customers via Face-to-Face interaction and inbound & outbound calls with Everyday Banking enquiries, account openings and/or processes while balancing team, customer, risk and performance outcomes.

Suncorp Bank encourages continual learning and adaptation to the latest digital customer engagement tools. You will be part of a team that values digital empowerment & digital fluency; we help customers transition to a more convenient banking experience by giving them confidence in using digital banking options. We are committed to a future-forward culture, blending personal relationships with cutting-edge digital solutions.

Role Location: Westfield North Lakes Cnr Anzac Ave & North Lakes Drive, Mango Hill QLD 4509

Role Type:Permanent, Part Time

Work Hours:20 hours per week. Monday to Friday

Note: All training required will be up to full time hours (first 3 months)

What will your day look like?

As an S&S Banking Consultant, you will:

  • Deliver customer-obsessed service that drives customer satisfaction and first call resolution
  • Provide timely and accurate information on Everyday Banking enquiries, account openings and processes via telephone and/or online channels
  • Support and educate customers on how to use our digital platforms for personal banking, empowering them to self-serve with online banking features
  • Provide support for digital onboarding processes, ensuring a seamless experience for new customers to make the most of their banking
  • Demonstrate the ability to listen, build trust and ask the right questions to exceed customers' expectations and improve customer outcomes, resulting in strong NPS outcomes
  • Contributes to a team culture that is balanced across people, customer, risk, and performance
  • Ensures compliance with all internal policies and procedures and external requirements, including legislative requirements such as Privacy and FSRA as well as the Underwriting Guidelines
What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Experience in delivering high quality customer experience
  • Comfortable with digital customer service platforms to assist customers in real-time
  • Ability to navigate and troubleshoot common digital banking applications and mobile services with customers
  • Understanding of digital verification and ID validation systems used in customer onboarding
  • Proficiency in digital payment technologies, such as mobile wallets and online payments
  • Ability to handle and assist with digital banking queries, empowering customers to manage their accounts online

You're not expected to have 100% of these skills. We value a growth mindset, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

Suncorp Bank is a proud part of the ANZ Group and a place where you'll be doing work that really matters. That's because every role, in every team is working towards supporting the financial wellbeing of our million+ customers.

Our team members' wellbeing is a top priority and we know it's the added extras outside the workplace that can make all the difference. We offer a range of benefits and support resources so you can create a healthy work-life balance, helping you bring your best every day. We also provide tools that enable remote work to support flexible work arrangements whenever possible.

Being part of Suncorp Bank opens a world of exceptional growth opportunities, across Suncorp Bank as well as the many divisions within the ANZ Group which operates in almost 30 markets across the globe.

Suncorp Bank is committed to creating a workplace where people from all backgrounds, identities and beliefs can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at Suncorp Bank and the ANZ Group, visit . You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date
#J-18808-Ljbffr

  • City of Moreton Bay, Australia ANZ Full time

    S&S Banking Consultant, North Lakes QLD - Suncorp BankJoin to apply for the S&S Banking Consultant, North Lakes QLD - Suncorp Bank role at ANZS&S Banking Consultant, North Lakes QLD - Suncorp Bank1 day ago Be among the first 25 applicantsJoin to apply for the S&S Banking Consultant, North Lakes QLD - Suncorp Bank role at ANZAbout UsAt Suncorp Bank you can...


  • City Of Moreton Bay, Australia Australia And New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Job Title: S&S Banking Consultant - Kippa Ring QLD, Suncorp BankDepartment: SB SEQ NorthDivision: Suncorp BankAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging.As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be...


  • City of Moreton Bay, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Job Title: S&S Banking Consultant - Kippa Ring QLD, Suncorp BankDepartment: SB SEQ NorthDivision: Suncorp BankAbout UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be...


  • City of Moreton Bay, Australia ANZ Banking Group Limited Full time $104,000 - $130,878 per year

    About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role As a S&S Banking Consultant,...


  • Hervey Bay, Australia ANZ Banking Group Limited Full time $60,000 - $80,000 per year

    About Us At Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process. About the Role As a S&S Banking Consultant,...


  • Hervey Bay, Australia ANZ Full time

    About UsAt Suncorp Bank you can build a career with exceptional growth potential, within a culture of purpose and belonging. As part of the ANZ Group, when you apply to join Suncorp Bank, you'll be directed to ANZ systems and receive correspondence and notifications from ANZ as part of the recruitment process.About the RoleAs a S&S Banking Consultant, you...


  • Ipswich City, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Banking Consultant, Springfield Lakes QLD Department: AR Branch Network Division: Australia Retail Location: Springfield Lakes About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of...


  • City of Brisbane, Australia CPL - Choice, Passion, Life Full time

    Overview We are in need of casual Direct Support Workers in the Moreton Bay Region including North Lakes, Redcliffe and other surrounding areas. If you enjoy challenging but rewarding work and share our vision of an inclusive society, we will provide the training, supportive culture, and connections to help you to make the most of this opportunity. We are...

  • S & C Plant & Haulage

    3 weeks ago


    Logan City, Queensland, Australia AJM Transport Full time

    Truck Driver Jobs in S & C Plant & HaulageHR TIPPER / WATERCART OPERATORS WANTEDWhere: North Maclean GREENBANK QLDWhen: Commencing ASAPDuration: OngoingPAYG/TFN employee: Rate discussed on experienceHours: 9+ hour days ~ Monday to Friday (with the occasional Saturday)Responsibilities: You will meet at the yard in North Maclean.#J-18808-Ljbffr


  • City Of Joondalup, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Banking Consultant, JoondalupDepartment: AR Branch NetworkDivision: Australia RetailLocation: JoondalupAbout Us- Build a rewarding career in an innovative, fast paced and collaborative environment- Are you someone who has the desire and ability to move up a career path to Lending? Join us- Use your passion and...