Client Experience Expert

7 days ago

Brisbane, Queensland, Australia beBeeImplementation Full time $90,123 - $123,456

The Implementation Associate role plays a vital part in delivering exceptional client experiences through tailored onboarding and retention strategies.

Key Responsibilities
  • Collaborate with senior staff to develop innovative data solutions, incorporating file imports and report creation.
  • Leverage expertise to provide comprehensive training on Simpro Group's products, focusing on modular feature-based approaches.
  • Support senior team members by working together to deliver top-notch training or data services to new or expanding clients.
  • Contribute to customer preparation sessions or assist with administrative and project-related initiatives.
  • Design and facilitate engaging workshops or group learning modules, driving feature adoption and enhancing user experience.
  • Maintain up-to-date knowledge of product releases, fostering a culture of continuous improvement.
  • Develop industry acumen and business expertise, staying abreast of market trends.
Essential Skills and Qualifications
  • Excellent problem-solving, organisational, and questioning skills.
  • Proficiency in Google Suite is highly valued.
  • A solid understanding of cloud-based technologies and systems.
  • Ability to adapt quickly to regular product updates and maintain expert-level knowledge of the Simpro suite.
  • Prior experience in data-driven environments is advantageous.
  • Strong focus and motivation to complete assigned tasks.
  • An inquisitive and solution-focused mindset.

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